GS-911 and ezCAN User Forum

General Category => General Discussion => How do I... => Topic started by: Tidza on May 08, 2024, 04:18:33 PM

Title: License cannot be validated
Post by: Tidza on May 08, 2024, 04:18:33 PM

The last time I used my GS-911 USB it worked fine but now it says that the license cannot be verified and I can't find the way forward. Could anybody help me please. My software is up to date.

Title: Re: License cannot be validated
Post by: schuppi on May 08, 2024, 09:53:46 PM

Hello

Did you download this feature?
That's the only way to use GS911 USB

Title: Re: License cannot be validated
Post by: Tidza on May 09, 2024, 10:01:13 AM

Thank you for your reply Schuppi but which feature are you referring to.

Title: Re: License cannot be validated
Post by: Ruan on May 10, 2024, 09:05:47 AM

Quote from: Tidza on May 09, 2024, 10:01:13 AM

Thank you for your reply Schuppi but which feature are you referring to.

Hi Tidza

I can't see a notification of a license corruption on your GS-911 serial number, and you're on the latest version so everything should be up and running. Can you please send through your debug logs to our helpdesk on support@hexgs911.com:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/


Kind regards
Ruan