GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: mneblett on May 26, 2018, 06:09:29 AM

Title: 2015 R12RT LC - cannot update service reminder -- engine module not correct
Post by: mneblett on May 26, 2018, 06:09:29 AM

This evening I hooked up my GS-911 wifi to my '15 RT to check a service light on the dash.   Ive used it several times in the past, so I know the unit has worked in the pass and my RT's VIN is in the database.  Tonight I hooked up, saw a firmware update is available, and successfully updated the GS-911 wifi unit.  I then was able to access and clear all the no-longer present faults. 

Then the I attempted to access the service reminder reset page, I received warning messages basically saying the module was not recognized as authorized (translation from my memory; could be an inaccurate summary), but that's the gist -- happy to get a more accurate error statement if needed.  The iOS software on my iPhone is up to date.

Any thoughts/solutions/rhings to try would be welcome.

Thanks,
Mark

Title: Re: 2015 R12RT LC - cannot update service reminder -- engine module not correct
Post by: Mornay on May 28, 2018, 08:57:07 AM

Hi Mark, I'd suggest creating a Helpdesk support request for this if you haven't already:

http://www.hexcode.co.za/contact-us-1