GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: ficofer on December 16, 2017, 12:38:57 AM

Title: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: ficofer on December 16, 2017, 12:38:57 AM

Team,

I am facing the following issue while trying to read fault codes from my ECU of my R1100GS.

I used it before and it worked now I am unable to read the fault codes, maybe downgrading to a preview version of the SW might be the fix?

Any idea on how to troubleshoot? I am a Unix user so I am not experienced in Windows at all.

Any advice will be welcome

Thank you

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: WayneC on December 16, 2017, 01:23:51 AM

I would suggest logging a support ticket with Hexcode,  support@hexcode.co.za

The way I ensure I can always drop back to the previous version is to download the installer rather than using the upgrade dialogue in the GS911 App

I also use Linux as the primary operating system but use Virtual machines to run Win Apps, usually Win XP or Win7 rather than Win10

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: ficofer on December 16, 2017, 01:27:08 AM

Will do, but first I wanted to discard any user or connection issue.

Before going to defined a software issue.

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: cuznbob on January 17, 2018, 02:11:07 AM

I too am having the same issue when using on a 1997 R1100RT. Have you found a solution?

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: Mornay on January 17, 2018, 10:22:38 AM

We have identified a problem in the current software and added it to our backlog.

In the meantime users can downgrade to a previous version, which our helpdesk can provide: http://www.hexcode.co.za/contact-us-1

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: Grumpy Goat on February 15, 2018, 03:52:20 PM

No problems running / using on my native Windows 10 tablet. I have the GS-911 USB and software version:

GS-911 version: 1711.1 Datapack version: 9.1

Title: Re: Windows 10 - 17.11.1 Issue???? (R1100GS)
Post by: Francois Cilliers on March 06, 2018, 12:58:00 PM

Hi guys

We released a fix for this problem yesterday. Have a look at the announcement: https://forum.hexcode.co.za/forum/index.php/topic,2080.0.html