GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: ian1200 on May 09, 2014, 10:04:25 AM

Title: Failed to Connect to Server
Post by: ian1200 on May 09, 2014, 10:04:25 AM

Just got my GS-911 Enth BT in the mail. Get the message "Failed to connect to server: Connection to server timed out"after I install the USB drivers and connect

 >:(  >:(

Title: Re: Failed to Connect to Server
Post by: StephanT on May 09, 2014, 10:23:25 AM

Server is up and running and works great... no issues there.. and no issues reported...

There could be several issues on your side...
1. internet connection
2. firewall
3. proxy server (the GS-911downloder uses the proxy settings as set up in Internet Explorer)

best
Stephan

Title: Re: Failed to Connect to Server
Post by: ian1200 on May 09, 2014, 10:29:06 AM

Thanks. I tried again and it now works. ???

Title: Re: Failed to Connect to Server
Post by: StephanT on May 09, 2014, 10:38:16 AM

different network, different browser, different PC ?

what we've found as well as that the company firewall, (thus not the ones on your PC) also pose issues...

best
Stephan

Title: Re: Failed to Connect to Server
Post by: takko-rann on May 12, 2014, 10:22:53 PM

Same issue to me (running Mozilla firefox under WIN 7 Pro) Have GS-911 device already installed on another laptop successfully. Does this force the problem with the 2nd installation (on different laptop) with the same GS device?

Thx in advance for any advice

Dirk

Title: Re: Failed to Connect to Server
Post by: StephanT on May 13, 2014, 10:30:39 AM

no, you can download the software to as many PC's as you like... using the same GS-911...

you have an internet connection issue on the PC that does not want to connect... Firewall, proxy, network administration etc...

Title: Re: Failed to Connect to Server
Post by: takko-rann on May 14, 2014, 07:39:24 PM

Thanks Stephan,

got it fixed by resetting OS and re-installing GS's USB drivers

Dirk