GS-911 and ezCAN User Forum
General Category => General Discussion => Topic started by: bmwstu on November 21, 2021, 04:18:09 PM
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Hello
i am new here, i have a gs911 hex with a round plug gs1 002 210 serial
i have had it for a few months, i wanted to use it today but it had needed firmware and wifi updates
i downloaded the tools but somewhere it stopped and now im getting a message the interface returned an error when using the wifi config utility
when i open the hex programme it doesnt see the interface and when i click the test button it says test failed,
im using windows 10
Thanks
stuart
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Hello Stuart
I would try to recover the firmware on the GS911.
Description on the hex code page https://www.hexcode.co.za/products/gs-911/support/how-tos/firmware-recovery
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TOP Schuppi,
followed the instructions and it is working again, i thought it was bricked,
it does still say i need a wifi update but fails every time i try to update,
thanks again
stuart
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TOP Schuppi,
followed the instructions and it is working again, i thought it was bricked,
it does still say i need a wifi update but fails every time i try to update,
thanks again
stuart
Which method of firmware update did you use ?, via browser, via WiFi Utility or via PC App ?
Lodge a support ticket with Hexcode so they are aware of the issue with the new release of firmware https://www.hexcode.co.za/contact-us-1
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wayne,
it downloaded the app on my pc then used that to update,
i have emailed support but not got any answer yet i will share it with them
Thanks
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Hi Stuart
Thanks for reaching out, just to confirm, did you send an email to our support@hexcode.co.za mail? From what I can see, no ticket was logged for your email address.
On the update note however, I just checked your serial and it seems you are now up to date, can you confirm?
Kind regards
Ruan