I apologize if this is the wrong blog but I'm having problems and looking for help. Since the most recent update of my GS-911, it will not function when connected to WiFi. I have confirmed the the networks (tried 3 of them) are configured properly and recognized, when connected to a laptop via USB. But at the bike, the tool will not function. It is connected and on a 2.4 GHz network and the light is solid green, with audible confirmations of connectivity. But when trying to use the diagnostic functions of the tool, it finds no device.
Back to the laptop and USB, even with configured networks and verification that the device is on that network, with the laptop and so on, it still does not show up in the device list and so the device diagnostics is grayed out.
I can use the diagnostic app on my laptop with the USB cable and connected to the bike. All works as it should then. But I obviously need the WiFi to work as it did prior to this update.
I've reached out to Support at Hex after working with my distributer with no success. Help?
Hi fatnlow,
Please contact support@hexgs911.com for direct and specific assistance from our support staff. I can deduce from what you have said that the using the WiFi connection was working before, but is is no longer after the latest updates? After confirming some details from your serial number I am sure they will be able to assist, so please make contact with them.
Kind regards,
Francois
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