GS-911 and ezCAN User Forum
General Category => General Discussion => Topic started by: Essnowyt on August 21, 2018, 02:48:36 AM
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Hello,
Just got a GS911 Wifi to help with servicing my 2015RT. I installed the GS911Wifi Utility V1702.1 program and registered my unit. Next, I went to install the main program from the GS-911Downloader-1806.1. Both of my computers have not completed the install. The install barely starts and then nothing happens. This last attempt Windows identified that the, "GS911- Downloader" has stopped working."
Computer 1: Laptop I7 gen8 Win10 Bit-defender
Computer 2: Desktop I7 gen6 Win7 Bit-defender
I'm not sure what is preventing the install. Hex, where do I start to get this corrected?
Thank you,
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Sounds odd, I would first try running the installer as Administrator, if that does not work, lodge a support ticket with Hexcode
https://www.hexcode.co.za/contact-us-1
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For what it's worth:
My IT guy terminated BitDefender (on Windows 10 platform) and that seemed to be the obstacle to successful install of Downloader.
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Hello,
Just got a GS911 Wifi to help with servicing my 2015RT. I installed the GS911Wifi Utility V1702.1 program and registered my unit. Next, I went to install the main program from the GS-911Downloader-1806.1. Both of my computers have not completed the install. The install barely starts and then nothing happens. This last attempt Windows identified that the, "GS911- Downloader" has stopped working."
Computer 1: Laptop I7 gen8 Win10 Bit-defender
Computer 2: Desktop I7 gen6 Win7 Bit-defender
I'm not sure what is preventing the install. Hex, where do I start to get this corrected?
Thank you,
Definitely BitDefender. Either adding an explicit exception for the software of disabling the anti virus completely should let the Downloader run.