e mail myself

[GS Jim]

When I email scans for individual controllers (kombi etc) they go no problem but when I try to email the autoscan nothing happens, no idea why. Anyone else had issues like this?  911 wifi 1510.3 2015 f700gs

[WayneC]

I email autoscans to myself when checking machines and have not encountered a problem on any of the WiFi firmware versions

[GS Jim]

I'm going to try 2 of my other PC's that each have different os and email programs and see what happens, not till Monday, going dirt biking!!

[GS Jim]

OK here's what I have
Computer 1 XP SP3, Office Outlook 2007
Computer 2 Windows 7, Live Mail 2011
Computer 3 Windows 8.1 Live Mail 2012
2015 R1200 GS
2015 F700 GS
GS911 wifi 1510.3
Tried both bikes with all computer randomly selecting controllers, fault codes etc. and all emailed no problem, but the autoscans would not email when I clicked on the box for it, the little hand with pointy finger thing shows up and the box seems to activate but won't fire up the program, I even tried having it open first but nothing. I'm not sure what more I could do.

[WayneC]

You have done all the right things and I am satisfied there is a problem, lodge a support ticket with Hexcode, there is also a thread on the forum re the release you could copy paste you info to so Kobus picks up on it

http://forum.hexcode.co.za/forum/index.php/topic,970.0.html

[GS Jim]

Um, pardon me for maybe sounding dim, but how do you lodge a support ticket, I am after all a newbie.

[WayneC]

Apologies, there is the email support on the GS911 interface but in this case email fro the Hexcode web site would probably be better 

http://www.hexcode.co.za/contact-us-1

[GS Jim]

Thanks Wayne, emailed them (and it sent no problem ) so we'll see what happens, stay tuned

[Peet Badenhorst]

Hi GSJim
Your own suggestion to try different browser/email combinations is going to work best!

We have seen this before and it is usually the handover from the browser to the email software that does not allocate enough space in memory for the Autoscan content.
This happens frequently on modern bikes with lots of controllers or bikes with many fault codes.
Unfortunately this is outside our control as every vendor implements this differently.
The best workaround is to cut and paste the data or try a different browser/email combination like Firefox, Chrome or Opera/Safari with e.g.Thunderbird.

I will ask the marketing team to add this to our FAQ as well.

Hope that helps
Regards
Peet

[WayneC]

Thanks for chiming in Peet, was not aware of it but then I use Firefox/Thunderbird on all the platforms I use other than Android where it is firefox and the inbuilt mail app without any problems. You may like to chime in on this thread as well

http://forum.hexcode.co.za/forum/index.php?topic=781.new;topicseen#new

[GS Jim]

Well I tried firefox/thunderbird and had the same results on both the R1200 and F700, no fault codes  (7GS has 5 controllers vs 7 for th12GS) I guess I give up.

[Peet Badenhorst]

GSJim
Which OS was this Windows 7/8/10?
Can you maybe cut & paste the autoscan here so that I can try that on my firefox/thunderbird combination too?
Peet

[GS Jim]

On the "Garage" laptop its good ole XP and autoscan doesn't go but single controllers do, the house laptop (the wives)  its windows 7 and I actually got it to work (firefox/thunderbird) BUT it only included up to part of the second controller (kombi), my tablet is 8.1 but I need to reformat as its full and don't want to add anything more at the moment. first paste is the full autoscan that I cut and pasted to a email (on live mail 2011) it was a total of 86 kb when I sent it to myself. The bike is the 2015 R1200 GS. I took the liberty of removing all the empty lines between almost every one to shorten it but still have the original, the straight mailed scan is way more compact

AutoScan
 
Base System Version
 0.239 - 0.132
Serial Number
 GS1 003 662
Registration
 James Feather
Date
 2015-12-03 16:37:09
Bike Information
VIN
 WB10A0100FZ164801
Factory I-Level
 K001-15-03-511
Actual I-Level
 K001-15-03-511
Odometer
 11740.0 km
Motorcycle Date
 03-12-2015
Distance to next service
 4961.0 km
Service due date
 16-07-2016
XKOMBI50
Controller Name
 XKOMBI50
Controller
 0F8850
Manufacturer
 Continental Automotive
Manufacture Date (YY/MM/DD)
 15/02/17
VIN
 Z164801
Program Count
 0
Program Count Maximum
 1024
Firmware Date (YY/MM/DD)
 15/02/17
Kilometers when programmed
 0.00
Number of FW configurations
 5
HW Electronics (HWEL) -
 Firmware ID
 124E
Firmware Version
 000.002.000
Hardware Type (HWAP) -
 Firmware ID
 1A1D
Firmware Version
 255.255.255
Bootloader (BTLD) -
 Firmware ID
 124D
Firmware Version
 000.003.001
SW Memory Image (SWFL) -
 Firmware ID
 1250
Firmware Version
 000.003.042
Coding Data (CAFD) -
 Firmware ID
 124F
Firmware Version
 000.005.008
Fault Codes
 0
No Faults found
XSAF
Controller Name
 XSAF
Controller
 0F8500
Serial Number
 0000183575
Manufacturer
 Temic
Manufacture Date (YY/MM/DD)
 15/02/18
VIN
 Z164801
Program Count
 0
Program Count Maximum
 1024
Firmware Date (YY/MM/DD)
 15/02/18
Kilometers when programmed
 0.00
Number of FW configurations
 5
HW Electronics (HWEL) -
 Firmware ID
 1014
Firmware Version
 001.000.001
Bootloader (BTLD) -
 Firmware ID
 1013
Firmware Version
 001.001.002
SW Memory Image (SWFL) -
 Firmware ID
 1015
Firmware Version
 001.017.002
SW Memory Image (SWFL) -
 Firmware ID
 117D
Firmware Version
 001.017.002
Coding Data (
CAFD) -
 Firmware ID
 1016
Firmware Version
 001.015.006
Fault Codes
 0
No Faults found
XRDC
Controller Name
 XRDC
Controller
 0F8100
Serial Number
 0411501047
Manufacturer
 Schrader
Manufacture Date (YY/MM/DD)
 15/02/10
VIN
 Z164801
Program Count
 0
Program Count Maximum
 1024
Firmware Date (YY/MM/DD)
 99/99/99
Kilometers when programmed
 0.00
Number of FW configurations
 4
HW Electronics (HWEL) -
 Firmware ID
 0B49
Firmware Version
 000.001.008
Bootloader (BTLD) -
 Firmware ID
 0CB1
Firmware Version
 000.002.025
SW Memory Image (SWFL) -
 Firmware ID
 0CB2
Firmware Version
 001.000.070
Coding Data (CAFD) -
 Firmware ID
 0B4B
Firmware Version
 000.005.000
Fault Codes
 0
No Faults found
XSLZ
Controller Name
 XSLZ
Controller
 0F8600
Serial Number
 Invalid
Manufacture Date (YY/MM/DD)
 15/02/22
Program Count
 0
Program Count Maximum
 1024
Firmware Date (YY/MM/DD)
 99/99/99
Kilometers when programmed
 0.00
Number of FW configurations
 4
HW Electronics (HWEL) -
 Firmware ID
 0BFA
Firmware Version
 002.001.000
Bootloader (BTLD) -
 Firmware ID
 0BFB
Firmware Version
 001.000.006
SW Memory Image (SWFL) -
 Firmware ID
 0BFD
Firmware Version
 002.005.004
Coding Data (CAFD) -
 Firmware ID
 0BFC
Firmware Version
 001.000.007
Fault Codes
 0
No Faults found
XBCO
Controller Name
 XBCO
Controller
 0F8A00
Serial Number
 1503439773
Manufacturer
 Loewe Lear
Manufacture Date (YY/MM/DD)
 15/02/04
VIN
 Z164801
Program Count
 0
Program Count Maximum
 1024
Firmware Date (YY/MM/DD)
 15/02/04
Kilometers when programmed
 0.00
Number of FW configurations
 4
HW Electronics (HWEL) -
 Firmware ID
 08AF
Firmware Version
 001.011.001
Bootloader (BTLD) -
 Firmware ID
 0891
Firmware Version
 005.001.000
SW Memory Image (SWFL) -
 Firmware ID
 0892
Firmware Version
 007.005.003
Coding Data (CAFD) -
 Firmware ID
 0893
Firmware Version
 007.002.039
Fault Codes
 0
No Faults found
XABS
Controller Name
 XABS
Controller
 0F8300
Serial Number
 6259103365
Manufacturer
 Continental Automotive
Manufacture Date (YY/MM/DD)
 15/02/21
VIN
 Z164801
Program Count
 0
Program Count Maximum
 1000
Firmware Date (YY/MM/DD)
 15/02/21
Kilometers when programmed
 0.00
Number of FW configurations
 3
HW Electronics (HWEL) -
 Firmware ID
 1299
Firmware Version
 000.002.000
Bootloader (BTLD) -
 Firmware ID
 1298
Firmware Version
 000.002.000
SW Memory Image (SWFL) -
 Firmware ID
 129A
Firmware Version
 003.000.008
Fault Codes
 0
No Faults found
BMSX
Controller Name
 BMSX
Controller
 0F8B00
Serial Number
 0170169758
Manufacture Date (YY/MM/DD)
 15/02/23
VIN
 WB10A0100FZ164801
Factory I-Level
 K001-15-03-511
Actual I-Level
 K001-15-03-511
Odometer
 11740.0 km
Program Count
 1
Program Count Maximum
 60
Firmware Date (YY/MM/DD)
 15/03/10
Kilometers when programmed
 0.00
Number of FW configurations
 5
HW Electronics (HWEL) -
 Firmware ID
 08A3
Firmware Version
 004.000.000
Bootloader (BTLD) -
 Firmware ID
 0C49
Firmware Version
 004.000.000
SW Memory Image (SWFL) -
 Firmware ID
 0CF7
Firmware Version
 019.000.020
SW Memory Image (SWFL) -
 Firmware ID
 30E9
Firmware Version
 019.000.020
Coding Data (CAFD) -
 Firmware ID
 08A2
Firmware Version
 000.008.008
Fault Codes
 0
No Faults found

The next one is the partial autoscan as sent by Thunderbird, it was 7 kb when I forwarded it to my tablet.

AutoScan : -
Base System Version : 0.239 - 0.132
Serial Number : GS1 003 662
Registration : James Feather
Date : 2015-12-03 16:03:49
Bike Information : -
VIN : WB10A0100FZ164801
Factory I-Level : K001-15-03-511
Actual I-Level : K001-15-03-511
Odometer : 11740.0 km
Motorcycle Date : 03-12-2015
Distance to next service : 4961.0 km
Service due date : 16-07-2016
- :
XSAF : -
Controller Name : XSAF
Controller : 0F8500
Serial Number : 0000183575
Manufacturer : Temic
Manufacture Date (YY/MM/DD) : 15/02/18
VIN : Z164801
Program Count : 0
Program Count Maximum : 1024
Firmware Date (YY/MM/DD) : 15/02/18
Kilometers when programmed : 0.00
Number of FW configurations : 5
. HW Electronics (HWEL) :
. . Firmware ID : 1014
. . Firmware Version : 001.000.001
. Bootloader (BTLD) :
. . Firmware ID : 1013
. . Firmware Version : 001.001.002
. SW Memory Image (SWFL) :
. . Firmware ID : 1015
. . Firmware Version : 001.017.002
. SW Memory Image (SWFL) :
. . Firmware ID : 117D
. . Firmware Version : 001.017.002
. Coding Data (CAFD) :
. . Firmware ID : 1016
. . Firmware Version : 001.015.006
Fault Codes : 0
No Faults found :
- :
XKOMBI50 : -
Controller Name : XKOMBI50
Controller : 0F8850
Manufacturer : Continental Automotive
Manufacture Date (YY/MM/DD) : 15/02/17
VIN : Z164801
Program Count : 0
Program Count Maximum : 1024
Firmware Date (YY/MM/DD) : 15/02/17
Kilometers when programmed : 0.00
Number of FW configurations : 5
. HW Electronic


 

[Peet Badenhorst]

This seems to work OK on my Linux laptop, but like I mentioned it is all dependant on the operating system and the software implementation. Unfortunately they(W3C) never specified a minimum required buffer size for the HTML mailto: implementation so we are basically hoping some platform has at least say a 4kB buffer to pass info into.
Using cut and paste instead is the best way to work around this for the moment.

But I can say that GS911 will soon (next year) have a web portal where you can access and search all the autoscan and fault codes history for all the bikes you have ever scanned. Your own online logbook history, so that should also help to address that issue.
Regards
Peet

[GS Jim]

Thanks a lot for working with me on this Peet, and also thanks to Wayne. Maybe this is how I talk the wife into a new garage computer. At least the individual controllers go so the work around isn't all that bad.