ESA not recognized

[Dann]

I replaced my rear ESA strut on my R1200RT 2007.
When I try to recalibrate it, I get the following message:
" No ESA that can be recalibrated is fitted on this motorcycle"

My bike is fitted with ESA. It's actually stuck on the one helmet position.

When my ESA stopped working, ( The settings would change on the instrument cluster but the strut would'nt move) I brought it to the dealer and they tried to reprogram it.

They're computer couldn't do it and this is when it got stuck at one helmet.
They told me that the rear strut needed  to be replaced.

Do I need to go back to the dealer and have them reprogram my ZFE?

[Dann]

I went to the dealer today and he reprogramed the ESA.
Everything is working now but when I perform an autoscan the ESA doesn't appear in the list ?...
I'm able to do a succesful  rear strut calibration. which means it's working.

Shouldn't the ESA function be mentionned somewhere?

******************************************************
AutoScan Report
GS-911 version: 1503.2 Datapack version: 2.0 Serial Number: GS1 000 696 Registered to: Daniel Ouellette
Date: 4/14/2015 Time: 2:27:43 PM

Motorcycle Information
VIN: WB10368067ZR65088
Mileage: 91750.0 km
Cluster date: 24 May 1982
Next service date: 12 July 1238273
Next service distance: 157285 km
Factory I-Level: K024-07-02-500
Actual I-Level: Unknown I-Level:0x85
BMS-KP
BMS type:   BMS-KP
Part No.:   7719873
Hardware Index:   10
Coding Index:   02
Manufacture Date (YY/MM/DD):   2007-05-02
MCV:   0.6.0
FSV:   0.77.33
OSV:   2.3.1
Manufacturer:   Bosch
HWOE No.:   61763344
Program status:   330I
Date release:   6C10
Factory I-Level:   K024-07-02-500
Actual I-Level:   Unknown I-Level:0x85
VIN model year:   2007


No fault codes found
ZFE-High
ZFE type:   ZFE-High
Factory I-Level:   K024-07-02-500
Actual I-Level:   Unknown I-Level:0x85
Part No.:   7720220
Hardware Index:   03
Coding Index:   09
Manufacture Date (YY/MM/DD):   2004-04-15
MCV:   0.6.0
FSV:   2.7.0
OSV:   3.3.0
Manufacturer:   Loewe Lear
HWOE No.:   61766200
Factory I-Level:   K024-07-02-500
Actual I-Level:   Unknown I-Level:0x85
   Speed sensor manufacturer is Bosch   
   Speed sensor type is DF11   
   ABS fitted   
   Heated grips   
   Heated seat driver   
   Heated seat passenger   
   Outside temperature sensor   
   Brake light switch status over CAN   
   Film type fuel sensor   
   Manual low beam off switch   
   Storage of temperature indication when engine hot   
   Electronic windscreen present   
   Cruise control present   


No fault codes found
Integral ABS 2 - CAN
Part No.:   7707617
HW Version No.:   C1
Coding Index:   0
Manufacturing Date:   2007-05-14
HWOE No.:   61664272
Manufacturer:   Continental Teves
MCV:   0.5.9
FSV:   2.0.2
OSV:   3.3.0
Free programming slots:   1
Serial No.:   675E00058
Hardware No.:   07682002
Hardware star No.:   07707617


No fault codes found
CAN-Kombi H/L
Cluster type:   CAN-Kombi H/L
Part No.:   7718209
Hardware Index:   C6
Coding Index:   04
Manufacturer:   Siemens VDO Automotive
Manufacture Date (YY/MM/DD):   2007-02-08
MCV:   0.6.0
FSV:   1.7.1
OSV:   3.3.10
HWOE No.:   61750032
Assembly No.:   7718209
Variant:   K25 with ABS/ASC switch on one button
Factory I-Level:   K024-07-02-500
Actual I-Level:   Unknown I-Level:0x85


No fault codes found

*************************************************************

[WayneC]

Lodge a support ticket with Hexcode so they are aware of it, it will likely be associated with the new firmware revisions programmed by the dealer, the item which indicates it is "Actual I-Level: Unknown I-Level:0x85"

[Dann]

Thanks for the answer.
I'll lodge a support ticket with Hexcode

[durinkos]

Good day!

I have a question for developers who are present in this forum, as the heldesk not help me !. Work is a version which is able to calibrate ESA chassis without HALL sensor I bought a GS911 only for calibration rear shock. To this day, it does not work and I am very angry! You lie to customers. 

Please reply

[Dann]

This is the explanation that I got about ESA calibration from HEXcode:

There are 2 ways to measure the ESA position, the first ESA units that were released (2005-2007), used a potentiometer to measure the position. The next versions (Still ESA 1) used a HALL sensor. The ZFE configuration bits only indicates if an ESA with Hall sensor is fitted, and it does not indicate it if an ESA with POT sensor is fitted.
|
|  If you see something like: "No ESA that can be calibrated is fitted for this motorcycle", then this is an ESA with POT sensor for which we do not have a calibration solution yet and you should not be able to do the calibration,

In my case I was getting this message after installing the strut. I went back to the dealer and they reprogrammed my ZFE and did the ESA calibration.
At first they couldn't recalibrate the strut. After a couple of attempts they used the "HALL sensor" option and it worked.
I think the strut I installed came from an 08 and has the HALL sensor.
I can do the calibration now with the GS-911