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Virus in Android App?
Checki:
I use GData Full Version
I have Contact the Vendor but no answer today.
greets
Xchallenge:
--- Quote from: kobus on October 29, 2014, 03:31:41 PM ---Not much to say really.
--- End quote ---
A simple reassurance from the manufacturer, that takes you 10 seconds, can be the thing that give inexperienced users the courage and energy needed to report the false positive to their AV-supplier.
--- Quote ---And as mentioned above, it's really the anti-virus vendor's job to make sure they do not report false positives.
--- End quote ---
I agree. If everyone else was perfect, there would be no false positives. But they do happen and up until someone is encouraged to report it to their AV-supplier, it's you that look bad. Life isn't always fair.
Edit: as I was writing this, one of your customers was apparently encouraged to finally report the issue. ;)
Inspector Gadget:
I'm not here to defend HexCode of course, but in my view it is all about managing expectations;
Assurances & verification should be provided by the AV-supplier, instead of HexCode. Full stop.
Your first contact should be with your AV-supplier, as they are the experts in AV, and, in this case, causing the False Positive.
When they report back to you that it is indeed malware, you then should contact & inform the supplier of the software, in this case HexCode.
Believe me that AV-suppliers deal with a lot of False Positives on a daily and continuous basis, it is part of the nature of their business.
Especially the consumer- and the "free" ones, as they enforce more aggressive (often also heuristics) detection methods.
Expecting HexCode to respond due diligently to every claim of malware, without first contacting your AV-supplier to have it investigated by their AV-experts, is a wee bit unfair.
You are right, life is not always fair;
To me, your AV-supplier would look bad.
Not HexCode.
But that is my opinion, of course.
Xchallenge:
--- Quote from: Inspector Gadget on November 02, 2014, 02:15:00 AM ---Expecting HexCode to respond due diligently to every claim of malware, without first contacting your AV-supplier to have it investigated by their AV-experts, is a wee bit unfair.
--- End quote ---
To make everything crystal clear, my AV-supplier have never flagged this particular software as malware. I only tried to give my friendly advice to Hexcode, that they could give a simple reassurance to the OP that the software being malware-free. One should never underestimate the importance of an "official" statement.
As a test, I reported the false positive to some other (major) AV-suppliers following Checkis response. I used their respective web pages (without being a customer/user of any product). I guess I spent 10-15 minutes on that.
According to virustotal, only 2 (down from 6) AV-manufacturers still report the app as malware now.
I agree that it is the AV-supplier that should look bad. Unfortunately, that opinion will probably be limited to people that are very informed about this industry. To the 96% average non-professional users/customers, Hexcode most likely look bad when their software is reported as malware.
Inspector Gadget:
My advice would be, when something is being detected AV-wise with any software from HexCode, to raise it via their HelpDesk-email;
http://www.hexcode.co.za/contact-us-1
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