Author Topic: Failed to Connect to Server  (Read 20772 times)

ian1200

  • Newbie
  • *
  • Posts: 13
  • Karma: +0/-0
Failed to Connect to Server
« on: May 09, 2014, 10:04:25 AM »
Just got my GS-911 Enth BT in the mail. Get the message "Failed to connect to server: Connection to server timed out"after I install the USB drivers and connect

 >:(  >:(

StephanT

  • Administrator
  • Sr. Member
  • *****
  • Posts: 464
  • Karma: +24/-2
    • HEXcode
Re: Failed to Connect to Server
« Reply #1 on: May 09, 2014, 10:23:25 AM »
Server is up and running and works great... no issues there.. and no issues reported...

There could be several issues on your side...
1. internet connection
2. firewall
3. proxy server (the GS-911downloder uses the proxy settings as set up in Internet Explorer)

best
Stephan
currently riding:
    BMW F850GS Adv - slightly modified
    HD Pan America - development bike for ezCAN

ian1200

  • Newbie
  • *
  • Posts: 13
  • Karma: +0/-0
Re: Failed to Connect to Server
« Reply #2 on: May 09, 2014, 10:29:06 AM »
Thanks. I tried again and it now works. ???

StephanT

  • Administrator
  • Sr. Member
  • *****
  • Posts: 464
  • Karma: +24/-2
    • HEXcode
Re: Failed to Connect to Server
« Reply #3 on: May 09, 2014, 10:38:16 AM »
different network, different browser, different PC ?

what we've found as well as that the company firewall, (thus not the ones on your PC) also pose issues...

best
Stephan
currently riding:
    BMW F850GS Adv - slightly modified
    HD Pan America - development bike for ezCAN

takko-rann

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: Failed to Connect to Server
« Reply #4 on: May 12, 2014, 10:22:53 PM »
Same issue to me (running Mozilla firefox under WIN 7 Pro) Have GS-911 device already installed on another laptop successfully. Does this force the problem with the 2nd installation (on different laptop) with the same GS device?

Thx in advance for any advice

Dirk

StephanT

  • Administrator
  • Sr. Member
  • *****
  • Posts: 464
  • Karma: +24/-2
    • HEXcode
Re: Failed to Connect to Server
« Reply #5 on: May 13, 2014, 10:30:39 AM »
no, you can download the software to as many PC's as you like... using the same GS-911...

you have an internet connection issue on the PC that does not want to connect... Firewall, proxy, network administration etc...
currently riding:
    BMW F850GS Adv - slightly modified
    HD Pan America - development bike for ezCAN

takko-rann

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: Failed to Connect to Server
« Reply #6 on: May 14, 2014, 07:39:24 PM »
Thanks Stephan,

got it fixed by resetting OS and re-installing GS's USB drivers

Dirk