Author Topic: Update problem  (Read 541 times)

exopar

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Update problem
« on: February 13, 2020, 07:28:01 PM »
Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

psund70

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Re: Update problem
« Reply #1 on: February 13, 2020, 08:55:04 PM »
Can't update mine either. It says there's a new update but nothing happens when I press the button to update.

psund70

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Re: Update problem
« Reply #2 on: February 14, 2020, 07:41:24 AM »
Fixed mine problem.
Downloaded GS-911Downloader-1911.2.exe it does not work att all  :(

then GS-911wifiUtility-2001.1.exe which worked and then updated the GS-911 firmware  :)

Ruan

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Re: Update problem
« Reply #3 on: February 14, 2020, 09:09:37 AM »
Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

Hi Exopar

Would you mind logging a ticket on our helpdesk, I would like gather more information from you and some screenshots if possible.

https://www.hexcode.co.za/contact-us-1

Kind regards
Ruan

e7navy1999

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Re: Update problem
« Reply #4 on: May 05, 2020, 03:41:44 PM »
I just did my normal 5000 mile oil change.  I went to do the maintenance update and my GS911 would not work after the update.  I fiddled with the software for about 40 minutes than was able to get it to work. I noticed that the GS911 desktop icon no longer worked after the update.  I had to go into my "C" Drive, find programs, find GS911 and launch the program from there.  It took me a few times and multiple update retries/  Honestly i am not sure what I did but it finally began to work.  It was not a smooth operation and stressed me out a little.