General Category > GS-911

Win10- unable to install GS-911 Diagnostic Installer

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paulhex:
I finally got this software installed after trying over and over today. I can talk to the GS now.

WayneC:
Pleased to hear you have it installed, how was general interet speed/response during the day, ?, was it only the GS911 App download/install having the issue ?

paulhex:
Strong Internet here at home and top notch equipment that back it. Maybe the Hex servers were struggling for a few days.

WayneC:

--- Quote from: paulhex on August 07, 2024, 03:01:32 AM ---Strong Internet here at home and top notch equipment that back it. Maybe the Hex servers were struggling for a few days.

--- End quote ---

OK, understood, Hex do have redundant servers to cover the world & ensure good response times but it may be worth letting them know, the times I saw issues on installers was always when W10 was swamping the PC WiFi/LAN interfaces with update downloads, has been rather annoying with systems I support away from GS911 installs

paulhex:
Isn’t someone in Hex support monitoring this forum on their domain. I would, if I were them.

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