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GS-911 Software update... Now it won't work?

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Wilco:

--- Quote from: DougM on July 24, 2024, 10:54:28 AM ---No I can't run the application either.
I can locate the file but don't know how to run it??

Here's a screen shot.

--- End quote ---

Best to open a ticket with support so that they can walk through a troubleshoot process with you.

JonMTL:
Hi, same problem for me. Also, my antivirus detect problem with last update. Sorry but now i can’t use my GS-911.

Jon

Wilco:

--- Quote from: JonMTL on July 30, 2024, 12:50:41 PM ---Hi, same problem for me. Also, my antivirus detect problem with last update. Sorry but now i can’t use my GS-911.

Jon

--- End quote ---

Best to open a ticket with support so that they can amalgamate all the information.

DougM:
I did send an email to support last week.

No response yet.

I did download the software on my son's laptop and GS-911 works fine.

I then went back to my laptop and tried again. No luck. Download goes fine but I can't run program. I have Norton antivirus.
Norton does check download and reports it as safe.

I then switched off Norton and tried again to install again..
This time it worked.

When  Norton comes back on, GS-911 won't run anymore.
I have to uninstall and reinstall with Norton off.

GS-911 will only install and run with Norton switched off!!

I've had Norton on my laptop even before I bought the GS-911.

I hope this helps others!!

WayneC:

--- Quote from: DougM on July 31, 2024, 03:12:39 AM ---I did send an email to support last week.

No response yet.

I did download the software on my son's laptop and GS-911 works fine.

I then went back to my laptop and tried again. No luck. Download goes fine but I can't run program. I have Norton antivirus.
Norton does check download and reports it as safe.

I then switched off Norton and tried again to install again..
This time it worked.

When  Norton comes back on, GS-911 won't run anymore.
I have to uninstall and reinstall with Norton off.

GS-911 will only install and run with Norton switched off!!

I've had Norton on my laptop even before I bought the GS-911.

I hope this helps others!!

--- End quote ---

You should be able to tell Norton not to monitor the GS911 App after you have installed it, not unusual for AV products to give false positives & cause issues, the debug logs would be handy for support, I ave also had to report to AV Co's of issues with other software in the past so a report to Norton would be worthwhile, if no one  tells them then they cant be expected to resolve an issue

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