General Category > General Discussion
First time use and errors
Triac:
--- Quote from: Ruan on March 11, 2024, 09:07:49 AM ---
--- Quote from: Triac on March 09, 2024, 09:36:57 PM ---
--- Quote from: Krazyjohnny on March 01, 2024, 06:29:05 PM ---Hey gang,
I have a 2022 S1000xr and the one year service has popped up on the dash. Upon plugging in the GS911 WIFI to the computer I had to install the update. Did the update flawlessly. Then I plug into the bike, turn on the ignition, and went to reset the service minder and it said the voltage was too low (below (12.5V) to perform the update to the bike. The bike is on a tender and I used the Multi-meter and the battery registered 15V.
So I disconnected my clearwater lights turned off the heated grips and all other things. That helped, of course. The ran it again and got an error message that tells me
"Not all expected responses were received from the controller. If this condition persists, contact support."
I have contacted support and sent in the log files. Has anyone else seen this? Is there a work around? how do you keep the power about 12.5 v with the fuel pump running with the ignition on?
--- End quote ---
I had the same problem and I also contacted Support over a month ago with no response. Did you eventually receive a response from Support??
--- End quote ---
Hi Triac
I've had a look on our side for any mails from your email, but cannot locate any. To which support email did you try to reach out?
support@hexgs911.com is the standard support email for GS-911, but you can also contact us on support@hexinnovate.com should there be any issues.
Kind regards
Ruan
--- End quote ---
Ruan, I used 'support@hexgs911.com'. I will resend using 'support@hexinnovate.com'
Thank you,
Robert
Triac:
The voltage detection threshold is by design. Hex's helpdesk reply (#47207779)
"Hi Robert
Thank you for contacting us.
Yes we build in that threshold especially when coding is done so that we do not loose any coding back up of the bike.
So to start the bike and do the service function is a good option when the batt goes under 12.5V. "
I find this interesting and I'm curious if this is due to sensitivity of the GS-911 or the bike's electronics.
Next time I am at my dealer, I'm going to ask them when they update the bike's electronics with BMW's service computer, if they connect an external power supply to the bike.....
Also, 'support@hexinnovate.com' seems to be the correct email address. Thank you Ruan!
Ruan:
--- Quote from: Triac on March 11, 2024, 03:33:04 PM ---The voltage detection threshold is by design. Hex's helpdesk reply (#47207779)
"Hi Robert
Thank you for contacting us.
Yes we build in that threshold especially when coding is done so that we do not loose any coding back up of the bike.
So to start the bike and do the service function is a good option when the batt goes under 12.5V. "
I find this interesting and I'm curious if this is due to sensitivity of the GS-911 or the bike's electronics.
Next time I am at my dealer, I'm going to ask them when they update the bike's electronics with BMW's service computer, if they connect an external power supply to the bike.....
Also, 'support@hexinnovate.com' seems to be the correct email address. Thank you Ruan!
--- End quote ---
Hi Triac
No problem, sometimes emails get thrown out to specific addresses, so having an alternative works.
Regarding the rest, as far as I know, techies have to put the bikes on chargers for software updates, as this takes some time and they can obviously carry on with other stuff while it completes. Keep in mind with the voltage dropping, certain things gets disabled completely by the bike itself in an effort to protect the battery, if a controller shuts off while we're performing a coding action, that could be quite an expensive exercise. As such, we've opted for a reasonable threshold that will protect the battery and the bike.
Kind regards
Ruan
botus:
BMW build in a deliberate high voltage requirement for their dealer tools - it refuses to programme unless its high enough
most garages work on 14.6v - as you lose a bit round the systems but its not just the voltage its the stability of the supply - latest cars need 120 amp 14.6v stable supply - I thought BMs tool requires 15v its one way to stop kids playing with hooky versions - but all the hacked tools just fake the volt reading to work around it - then they destroy modules forgetting its running low :o
Triac:
--- Quote from: Ruan on March 11, 2024, 04:11:42 PM ---
--- Quote from: Triac on March 11, 2024, 03:33:04 PM ---The voltage detection threshold is by design. Hex's helpdesk reply (#47207779)
"Hi Robert
Thank you for contacting us.
Yes we build in that threshold especially when coding is done so that we do not loose any coding back up of the bike.
So to start the bike and do the service function is a good option when the batt goes under 12.5V. "
I find this interesting and I'm curious if this is due to sensitivity of the GS-911 or the bike's electronics.
Next time I am at my dealer, I'm going to ask them when they update the bike's electronics with BMW's service computer, if they connect an external power supply to the bike.....
Also, 'support@hexinnovate.com' seems to be the correct email address. Thank you Ruan!
--- End quote ---
Hi Triac
No problem, sometimes emails get thrown out to specific addresses, so having an alternative works.
Regarding the rest, as far as I know, techies have to put the bikes on chargers for software updates, as this takes some time and they can obviously carry on with other stuff while it completes. Keep in mind with the voltage dropping, certain things gets disabled completely by the bike itself in an effort to protect the battery, if a controller shuts off while we're performing a coding action, that could be quite an expensive exercise. As such, we've opted for a reasonable threshold that will protect the battery and the bike.
Kind regards
Ruan
--- End quote ---
Ruan, thanks for the complete reply.
The GS-911 manual states to connect an intelligent batter charger for service functions. I had an OptiMate 4 connected, which did not help.
IMHO. I'd like to see the documentation specify the minimum voltage requirements when backing up/writing to the bike's controller(s). Just my 2 cents!
Thanks and all the best,
Robert
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version