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First time use and errors

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Krazyjohnny:
Hey gang,

I have a 2022 S1000xr and the one year service has popped up on the dash.  Upon plugging in the GS911 WIFI to the computer I had to install the update.  Did the update flawlessly.  Then I plug into the bike, turn on the ignition, and went to reset the service minder and it said the voltage was too low (below (12.5V) to perform the update to the bike.  The bike is on a tender and I used the Multi-meter and the battery registered 15V. 

So I disconnected my clearwater lights turned off the heated grips and all other things.  That helped, of course.  The ran it again and got an error message that tells me

"Not all expected responses were received from the controller.  If this condition persists, contact support."

I have contacted support and sent in the log files.  Has anyone else seen this?  Is there a work around?  how do you keep the power about 12.5 v with the fuel pump running with the ignition on?

GS Jim:
There has been multiple posts concerning maintaining acceptable voltage levels while using the GS911 lately. Trickle chargers are for battery maintenance and don't work well for keeping the voltage up with ignition on as they only put out about 800 milliamps. You need to use a charger that will put out at least 4 amps. I use a microprocessor controlled variable 0-8 amp charger and I have found that works fine.
Prior to key on make sure all extra accessories are off and head light is on low beam.
15 volts is way to high, a trickle charger should never have gotten it to that level, there might be something wrong with it, you need to be careful you don't cook the battery.

I get error messages at times also, try the function again (and again), make sure you internet is stable, reboot, plug/unplug etc.

WIZARD1325:
I use this

I wire to leads to the battery and control the power voltage basically AC/DC  and leave the bike on all day and night working on it. The variable knob lets you tailor exactly how much power to give to the bike or little.

https://www.amazon.com/TekPower-TP30SWV-Digital-Switching-Supply/dp/B00L2K263Q/ref=sr_1_5?crid=3MTNELASRZ9OJ&dib=eyJ2IjoiMSJ9.U2DgrnfrLP00gYMlkBjOgjU211rOWIwlT_xiZeYG-H4.mVu_9uWSnHb5y3CjtGnaWjHWkv427Xz6MpmlK2eJST8&dib_tag=se&keywords=tp30swv&qid=1709509863&sprefix=tp30swv%2Caps%2C109&sr=8-5


those trickle charges or the optimate that has a power on feature is a joke it just helps it keep alive but not for long if the bike consumes more then its providing. To get consistant flow you need a consistant device , like the link i provided.

yes its a investment I originally used it to power my telescopes. Now I use it to test heated seats and gear before putting it on my bike. tells you excatly how much amps you are using and you can compare that to the battery the bike uses to see if your going overboard or not. ANYHOO hope that helps!

Triac:

--- Quote from: Krazyjohnny on March 01, 2024, 06:29:05 PM ---Hey gang,

I have a 2022 S1000xr and the one year service has popped up on the dash.  Upon plugging in the GS911 WIFI to the computer I had to install the update.  Did the update flawlessly.  Then I plug into the bike, turn on the ignition, and went to reset the service minder and it said the voltage was too low (below (12.5V) to perform the update to the bike.  The bike is on a tender and I used the Multi-meter and the battery registered 15V. 

So I disconnected my clearwater lights turned off the heated grips and all other things.  That helped, of course.  The ran it again and got an error message that tells me

"Not all expected responses were received from the controller.  If this condition persists, contact support."

I have contacted support and sent in the log files.  Has anyone else seen this?  Is there a work around?  how do you keep the power about 12.5 v with the fuel pump running with the ignition on?

--- End quote ---

I had the same problem and I also contacted Support over a month ago with no response.  Did you eventually receive a response from Support??

Ruan:

--- Quote from: Triac on March 09, 2024, 09:36:57 PM ---
--- Quote from: Krazyjohnny on March 01, 2024, 06:29:05 PM ---Hey gang,

I have a 2022 S1000xr and the one year service has popped up on the dash.  Upon plugging in the GS911 WIFI to the computer I had to install the update.  Did the update flawlessly.  Then I plug into the bike, turn on the ignition, and went to reset the service minder and it said the voltage was too low (below (12.5V) to perform the update to the bike.  The bike is on a tender and I used the Multi-meter and the battery registered 15V. 

So I disconnected my clearwater lights turned off the heated grips and all other things.  That helped, of course.  The ran it again and got an error message that tells me

"Not all expected responses were received from the controller.  If this condition persists, contact support."

I have contacted support and sent in the log files.  Has anyone else seen this?  Is there a work around?  how do you keep the power about 12.5 v with the fuel pump running with the ignition on?

--- End quote ---

I had the same problem and I also contacted Support over a month ago with no response.  Did you eventually receive a response from Support??

--- End quote ---
Hi Triac

I've had a look on our side for any mails from your email, but cannot locate any. To which support email did you try to reach out?

support@hexgs911.com is the standard support email for GS-911, but you can also contact us on support@hexinnovate.com should there be any issues.

Kind regards
Ruan

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