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GS-911 Diagnostics-v2304-2

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JJ MARECHAL:
Hello everyone

I cannot install the GS-911 Diagnostics-v2304-2 software on my computer.
The installation starts well but 5 seconds later nothing and message the program no longer responds.
What should be done ?
Thanks for your help

WayneC:
A little more info re the PC would be needed to assist like W7/W10/W11 ?, internet connection ? GS911 plugged into USB ?, GS911 model & whether older GS911 software was previously installed & OK on the PC

JJ MARECHAL:
Good morning

Windows version: 7

GS911 red USB connection (no Wifi)
Old software already installed without problem (a French version provided at the time with my GS and the current Legacy without problem)

But impossible to install "GS-911Diagnostics-v2304.2" on the laptop I use to work on my R 1250 RT.

On the other hand installation on my office computer (W7 also) without problem.

Where is the bug?
THANKS

Jughead:
Try disabling your anti-virus and firewall during the installation.

JJ MARECHAL:
I have already done it and moreover I have the same configuration on my 2 computers.
Why on one does it work well on the desktop and not on the laptop? FYI the desktop is older than the laptop.
There is a different parameter but which one?

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