General Category > GS-911

Autoscan Failure with new Firmware

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NH1200c:
I have updated my WiFiUSB GS-911 today and Autoscan on my 2020 R1250RT fails after 27~30%. (I have run Autoscan numerous times since my purchase of the GS-911 in 2020 and this is the first time it has failed.)

I have tried Autoscan via USB (my preferred connection type) but it also fails using WiFi.

Thank you for any advice you can offer -

Larry

WayneC:
With the issue you encountered lodge a support ticket with help desk https://www.hexcode.co.za/contact-us-1

NH1200c:
Thank you Wayne, I will do so.

(I was hoping this was a known issue caused by the user!  ;D)

Ride safe -
Larry

Ruan:
Hi NH1200C

Something to add here, please upload your logs as well when reporting it to our helpdesk, we'll need to have a close comb over on this:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Run a couple of autoscans, but also scan controllers - available from the detected vehicle option > scan controllers.

Check whether all controllers are identified there as well or if not, run a couple of scan controllers and then upload your logs please.

Kind regards
Ruan

yabefi:

--- Quote from: NH1200c on February 19, 2023, 09:37:07 PM ---I have updated my WiFiUSB GS-911 today and Autoscan on my 2020 R1250RT fails after 27~30%. (I have run Autoscan numerous times since my purchase of the GS-911 in 2020 and this is the first time it has failed.)

I have tried Autoscan via USB (how to screenshot on windows) but it also fails using WiFi.

Thank you for any advice you can offer -

Larry

--- End quote ---

Thanks! Update to the new version 2023 will bring you a better experience

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