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Problems Validating GS911 during diagnostic download

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Dr Rich:
Hi all

I’ve had my GS911 WiFi for many years and my laptop was getting slow so I cleared everything off reloaded windows 10 and am just going to have a few programs on it.

The others have loaded fine but when I come to the diagnostic program through the new downloader it gets stuck validating my gs 911 !

However I’ve downloaded the WiFi utility program and it recognises both me, my details and this gs911. I can’t understand what’s happening and I’ve now tried four times.

Thank you for any ideas

Rich

WayneC:
I assume you are installing the old GS911 software, Hexcode have introduced the new GS911 Diagnosics software so there are now 2 PC Apps, the old legacy GS911 PC App & the new GS911 Diagnostics PC App which is where development will occur going forward

The new PC App downloads components as it installs eliminating the need for the old downloader, install it & see how you go

Dr Rich:
Hi

Thanks - yes I am using Hexcodes website - I can see the current diagnostic software obtained through the downloader and the legacy software too. I am trying to use the current software not the old legacy one for my gs 911 WiFi but thanks for your input.

Rich

WayneC:

--- Quote from: Dr Rich on December 19, 2022, 10:23:01 AM ---Hi

Thanks - yes I am using Hexcodes website - I can see the current diagnostic software obtained through the downloader and the legacy software too. I am trying to use the current software not the old legacy one for my gs 911 WiFi but thanks for your input.

Rich

--- End quote ---
You confuse me a little in saying " current diagnostic software obtained through the downloader" as it is only the legacy PC App which requires the downloader, the new PC App is a small installer which downloads components on the fly

https://www.hexgs911.com/gs-911-downloads/

Dr Rich:
Sorry you're right you have explained it better than me. I am doing what you recommend.

When I try to download the diagnostics program directly it gets stuck on the download validating my gs 911

The message is

GS911 Diagnostics Setup
Error validating GS911 device (device number) for installation.
Please make sure you are connected to the internet contact HEXCode support

I am connected to the internet

Thank you

Rich

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