General Category > ezCAN
ezCAN GEN II failure
oplemieux:
ezCAN Gen II failed, LED light was off, I checked the fuse, the fuse was okay, removed the device from the bike and bench-tested, and the same result no LED light.
Purchased a replacement from MOTO MOTO in Canada, and the price was considerably more than the last time I purchased one.
Ruan:
Hi Oplemieux
As discussed in your support ticket, we've authorized your replacement, please feel free to let me know if you have any troubles.
Kind regards
Ruan
Nish:
Hi Ruan,
Would it be possible to PM me the procedure to follow to report a unit that is not working?
Apologies to hijack the post.
Ruan:
Hi Nish
No problem, I'll put it here so that guys searching can follow the correct steps - simply send through an email to support@hexezcan.com with the details of your problem and we can run through our standard troubleshooting guide - remember to include the following:
- Your serial number.
- The device config file, this is available from the drop down menu > export. Simply save and attach the file.
- Any info on what has been done and what those results were.
Kind regards
Ruan
Nish:
Thank you for the quick reply. :)
I have already sent a service Ticket #41430621 - as I was not expecting a quick reply.
I will get the additional info this evening and send it through.
Regards
John
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