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Resetting Service Indicator

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Dr Rich:
Good morning

I like to set my service reminder many miles and ideally years ahead as I won’t forget to service the bike and don’t want the reminder to come up during a big trip.

I did the updates yesterday and everything was fine, I ran the auto scan and have no problems at all except that I wasn’t able to put in some new custom dates and mileage for the next service reminder.

Does anybody else have this problem? Thank you :(

GS Jim:
Does the option come up, what exactly happens when you try to put in a distance/date, what model is your bike?

Dr Rich:
Hi - a box appears giving you the option to set custom mileage and date but when you
Click it - nothing happens

It’s a 1200GS :)

Ruan:
Hi Dr Rich

Thanks for the details, could you please ensure that you are on the latest version of the software/firmware by downloading either the GS-911 Diagnostics app (Windows) or WiFi utility (Mac) below:
https://www.hexgs911.com/gs-911-downloads/

Once installed, check for updates and then attempt the service reminder reset.

If all else fails, please send through a full autoscan to our support desk:
support@hexcode.co.za

Kind regards
Ruan

Dr Rich:
Hi Ruan

I've downloaded the program to my new MacBook and managed to reset the service with no problem. I was using an older pc before in the garage.

THANK YOU FOR YOUR HELP

Rich

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