General Category > GS-911

New Firmware/Software Available (April 2023)

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UrbanGS:

--- Quote from: Peet Badenhorst on March 15, 2022, 05:35:10 PM ---Our latest software and firmware release is available.

--- End quote ---

Thanks for version 2203.3 - and congratulation: autoscan works with my F700GS now  :)
However, there is no firmware-update listed at https://www.hexgs911.com/gs-911-downloads/

regards
Heinz

Ruan:
Hi Heinz

Thank you for letting us know! The fix for the autoscan on the BMSMP1 bikes was active in our beta firmware until we released the latest iteration of the Diagnostics and Web app firmware. You can always contact us when you experience troubles such as an autoscan not working:
https://www.hexgs911.com/contact-us/

Regarding the firmware update, this took place while installing the new GS-911 Diagnostics application (2203.3). If you are a mobile/Mac user, the firmware update would take place within the web app under the Check for updates section.

Kind regards and safe travels
Ruan

UrbanGS:

--- Quote from: Ruan on March 22, 2022, 10:46:41 AM ---You can always contact us when you experience troubles such as an autoscan not working

--- End quote ---
Hi Ruan,

so I did, but unfortunately the Covid lockdown came across. Hopefully, the team is ok now.

Thanks for explaiing the firmware-update
Heinz

kaileybutt:
Hello folks – red unit – have just updated unit’s firmware but cannot update to new version of software getting error code below. Tried to install on PC with Windows 11 and laptop with Windows 7 and receive the same error message.

Any trouble shooting suggestions would be appreciated - sent email with unit's serial number and copy of error message

Thanks,

Ruan:
Hi Kaileybutt

Can't seem to locate any ticket requests from our helpdesk, but from your registration information, it looks like you are up and running. Whenever you experience any troubles, feel free to contact us:
https://www.hexgs911.com/contact-us/

Regarding firmware updates, for Windows users the easiest way would be with a USB connection using the GS-911 Diagnostics application; and for Mac users, the best way would be through our WiFi utility, both are available on our website's downloads page:
https://www.hexgs911.com/gs-911-downloads/

Remember that you need a stable internet connection for this process. The GS-911 does not have to be connected to the bike for this process, so you can always move closer to your router with your laptop and the GS-911 connected via USB for power.

Kind regards
Ruan

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