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gs911 error couldn't retrieve new data from the device. the device status did no

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petecooke:
Wayne,

Thanks for getting back to me so quickly. I went back to that download page and clicked on the 2nd link. I thought it was documentation because of the title. It just says Download English. I think a better title would be "Download GS-911 Diagnostics Legacy".

Anyway, I downloaded the file and everything is running perfectly. I was able to add the new vin and clear my service alert.

Thanks for all your help.

Pete

WayneC:

--- Quote from: petecooke on January 01, 2022, 04:05:36 AM ---Wayne,

Thanks for getting back to me so quickly. I went back to that download page and clicked on the 2nd link. I thought it was documentation because of the title. It just says Download English. I think a better title would be "Download GS-911 Diagnostics Legacy".

Anyway, I downloaded the file and everything is running perfectly. I was able to add the new vin and clear my service alert.

Thanks for all your help.

Pete

--- End quote ---

Pete, good to hear you are now operational, for your year model the older PC App is fine as it is for my Dakar, after April it will tell you it is out of date but will remain operational, you could consider lodging a support ticket with Hexcode re the new PC App the software code in that is all so new it is not surprising a few glitches turn up, Hexcode support will ask for a debug log file to look at the issue, after all the development work they did last year they deserve a xmas break https://www.hexcode.co.za/contact-us-1

petecooke:
Thanks, I just sent them an email stating the problem.
Hopefully they will fix the problem before the legacy app expires in April.

Pete

petecooke:
Update: The problem has been solved with the new version of the software that just came out v2201.2

You were right, the support team wanted me to send them my logs.
Apparently it was an issue because my laptop was not connected to my wireless network when running the maintenance functions. This issue was resolved in the latest software.

Thanks for the help.

Pete

Francois Barnard:
Hi Pete,

Thanks for thoroughly reporting the issue and for the helpdesk feedback. The GS-911 Diagnostics v2201.2 release which has the issue resolved is currently in BETA testing and will be deployed to all users once we are confident there are no new problems.

Regarding the legacy app: it is in fact not expiring in April 2022, and will remain usable as long as required. A "this version is more than one year old" pop-up can however be expected after that date to encourage users still using the legacy app to move to the new GS-911 Diagnostics variant.

Kind regards,
Francois

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