Author Topic: update nov 21 now hex not working  (Read 173 times)

bmwstu

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
update nov 21 now hex not working
« on: November 21, 2021, 04:18:09 PM »
Hello

 i am new here, i have a gs911 hex with a round plug gs1 002 210 serial

i have had it for a few months, i wanted to use it today but it had needed firmware and wifi updates

i downloaded the tools but somewhere it stopped and now im getting a message the interface returned an error when using the wifi config utility

when i open the hex programme it doesnt see the interface and when i click the test button it says test failed,

im using windows 10

Thanks

stuart

schuppi

  • Sr. Member
  • ****
  • Posts: 456
  • Karma: +19/-0
Re: update nov 21 now hex not working
« Reply #1 on: November 21, 2021, 07:08:49 PM »
Hello Stuart

I would try to recover the firmware on the GS911.

Description on the hex code page   https://www.hexcode.co.za/products/gs-911/support/how-tos/firmware-recovery
Schönen Tag
Wolfgang
                                       talk less, drive more

bmwstu

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
Re: update nov 21 now hex not working
« Reply #2 on: November 21, 2021, 08:14:18 PM »
TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

WayneC

  • Beta testers
  • Hero Member
  • *
  • Posts: 1204
  • Karma: +25/-1
Re: update nov 21 now hex not working
« Reply #3 on: November 22, 2021, 02:03:58 AM »
TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

Which method of firmware update did you use ?, via browser, via WiFi Utility or via PC App ?

Lodge a support ticket with Hexcode so they are aware of the issue with the new release of firmware https://www.hexcode.co.za/contact-us-1

bmwstu

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
Re: update nov 21 now hex not working
« Reply #4 on: November 22, 2021, 10:01:08 AM »
wayne,

it downloaded the app on my pc then used that to update,
i have emailed support but not got any answer yet i will share it with them

Thanks

Ruan

  • Administrator
  • Newbie
  • *****
  • Posts: 35
  • Karma: +0/-0
Re: update nov 21 now hex not working
« Reply #5 on: November 29, 2021, 10:12:16 AM »
Hi Stuart

Thanks for reaching out, just to confirm, did you send an email to our support@hexcode.co.za mail? From what I can see, no ticket was logged for your email address.

On the update note however, I just checked your serial and it seems you are now up to date, can you confirm?

Kind regards
Ruan