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update nov 21 now hex not working

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bmwstu:
Hello

 i am new here, i have a gs911 hex with a round plug gs1 002 210 serial

i have had it for a few months, i wanted to use it today but it had needed firmware and wifi updates

i downloaded the tools but somewhere it stopped and now im getting a message the interface returned an error when using the wifi config utility

when i open the hex programme it doesnt see the interface and when i click the test button it says test failed,

im using windows 10

Thanks

stuart

schuppi:
Hello Stuart

I would try to recover the firmware on the GS911.

Description on the hex code page   https://www.hexcode.co.za/products/gs-911/support/how-tos/firmware-recovery

bmwstu:
TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

WayneC:

--- Quote from: bmwstu on November 21, 2021, 08:14:18 PM ---TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

--- End quote ---

Which method of firmware update did you use ?, via browser, via WiFi Utility or via PC App ?

Lodge a support ticket with Hexcode so they are aware of the issue with the new release of firmware https://www.hexcode.co.za/contact-us-1

bmwstu:
wayne,

it downloaded the app on my pc then used that to update,
i have emailed support but not got any answer yet i will share it with them

Thanks

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