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Can't update firmware (BSV 0.24-0.10-1, Firmware Version: 0.253-0.146)

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Dr. Greg:
I have a GS-911 WiFi which I've not updated for a LONG time.  Have a brand-new PC laptop (and fairly new iMac desktop) and am having identical problems with GS911wifi Utility using either computer.

After selecting WiFi network and entering password, I select "Connect to Network" but NOTHING further happens.

Any ideas?  Hexcode says w/BSV the old, I need to use the web app to update firmware, but I can't get that far...

--greg

WayneC:

Update the Windows WiFi Utility to the latest & with the GS911 connected to USB use the WiFi utility to update the firmware

Dr. Greg:
Sorry.  Windows WiFi utility is already latest.  Brand new just-out-of-the-box Windows laptop; just installed GS911 WiFi utility.  Won't connect to GS911, like I said.  Something else is the problem.

WayneC:

--- Quote from: Dr. Greg on June 17, 2021, 05:05:39 PM ---Sorry.  Windows WiFi utility is already latest.  Brand new just-out-of-the-box Windows laptop; just installed GS911 WiFi utility.  Won't connect to GS911, like I said.  Something else is the problem.

--- End quote ---

Wont connect with USB cable connected ?, check Win10 USB power settings, turn off USB power savings

Firmware update with WiFi utility is done over USB not via browser & WiFi network

Dr. Greg:
Yes, USB cable connected.  No power saving issues.  Same exact behavior using GS911wifi Utility on two different computers (Mac & PC).

HEXCODE has informed me that my BSV is too old to update firmware via USB; must use web front end in infrastructure mode.

FWIW, tech support at HEXCODE is baffled as well.  I'm likely going to ship the unit to the USA distributor (from whom I purchased it six years ago) and he'll check it out.

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