Not connected to Internet?

[GlynH]

Hi there,

First time I have plugged into my ezCAN since last year and see there is a software update from the installed 23.06.6 to 2402.4 so clicked on the Download 2402.4 to update.

A brief popup of the downloading window then BOOM! up pops another window saying 'Could not download new software. Please check your internet connection and try again.'

Weird as I can see my emails coming in so I know I am connected but to humour the app I opened Edge, typed in bbc.co.uk and BOOM! there I am looking at todays news so it reaffirms I have a live internet connection.

OK so quit the ezCAN app and run it again. Same problem. It seems to think I am not connected to the internet when of course I am.

What is going on here and how do I resolve this issue please?

Hang on...just have to Google how many cylinders the F800GS runs on before I can post! 

Thanks & kind regards,
-=Glyn=-

[GlynH]

In the absence of a reply I'm closing this thread down as its now resolved.

Despite many attempts over the last 10 days I was not able to resolve the software reporting; 'Could not download new software. Please check your internet connection and try again.'

So what did I do to update from 2306.6 to 2402.4?

I logged on to www.hexezcan.com on the same laptop seconds after getting the warning above and downloaded the new version and updated manually.

It then updated my ezCAN firmware from 9 - 0.28 - 0.95 - 0.57 to 9 - 0.28 -0.108 - 0.57 and all seems good.

Still don't know why the Hex software refused to download its own newer version even after reporting it was available...

-=Glyn=-