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Unable to reset service reminder

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Beanhedd:
My GS 911 WiFi does everything but reset the service reminders on my S1000xr and r1200gsa!   I only have apple.  Tried my Mac ,iPhone,and iPad no luck.  Yes I have done all the updates etc.... Yes I filed a trouble request.   I have done everything but use a Windows pc which I don’t own.  I bought this thing because it said apple compatible.  Any thoughts on my $400 paperweight?

Mornay:
Hi,

I can confirm we received your ticket on our helpdesk and our agents will assist you with the issues you're having.

Regards,
Mornay

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