General Category > R1200 models
Every time I use my new GS911 USB it registers a new bike
blaizer:
HI,
This is my first post following the purchase of my new GS911 USB version.I registered the unit,no problem there,ran a scan,no faults,great.Next day,I decided to calibrate my suspension.As soon as I connected to the bike,the 911,registered a new bike!
Other business interrupted my 911 session so started a new session two days later.Connected to the bike,it's a 2017 1200RT,and again it registered a new bike.If this keeps happening,I will soon use all the 10 bike allocation up.
Has anyone else had this issue.Help in this matter,would be greatly appreciated.
WayneC:
Lodge a fault ticket with Hexcode Help Desk, https://www.hexcode.co.za/contact-us-1, they will look at that pretty quickly
blaizer:
Thanks Wayne,
I will give it one more go later today,just to make sure I am not doing something stupid.If I still get the same issue,I will take your advice.
Once again,thanks for your help,I'll let you know the outcome.
wjrich:
--- Quote from: blaizer on November 02, 2019, 11:16:30 AM ---HI,
This is my first post following the purchase of my new GS911 USB version.I registered the unit,no problem there,ran a scan,no faults,great.Next day,I decided to calibrate my suspension.As soon as I connected to the bike,the 911,registered a new bike!
Other business interrupted my 911 session so started a new session two days later.Connected to the bike,it's a 2017 1200RT,and again it registered a new bike.If this keeps happening,I will soon use all the 10 bike allocation up.
Has anyone else had this issue.Help in this matter,would be greatly appreciated.
--- End quote ---
Just posted in another section regarding the same issue. So far I'm not impressed with this.
WayneC:
--- Quote from: wjrich on January 02, 2020, 02:48:26 AM ---Just posted in another section regarding the same issue. So far I'm not impressed with this.
--- End quote ---
The VIN issue was with one firmware version only & was resolved quickly, sounds like you need to check the firmware version of your GS911 in the about page, post what it is here, also update the firmware but only after posting the current firmware version here
As per my post above lodge a support ticket with hexcode, support@hexcode.co.za, they will ensure the issue is resolved for you
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