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Paul Hoffmann:
I recently had a virus on my pc laptop attached to the GS911.exe file.
Deleted the program, removed the virus using my virus checker.
Installed the program again and same happened again.
Uninstalled again and sent a message to the support desk, sent this evening.
So now waiting to see what the solution is.
Has anybody else had this problem and if so what is the solution.
Thanks in advance
Paul

WayneC:
Paul, with all anti virus software there can be false positives & it would not surprise me if that was your problem, it has happened to the GS911 PC app in the past & was resolved by contacting the AV company to have them correct the AV software

What Anti Virus software do you have ?

Paul Hoffmann:
Hi Wayne
Thanks for the reply, my anti virus is McAfee Live Safe.
I have been using the 911 on this computer with the same AV since May this year and the problem only become apparent yesterday.
Does this make sense with your suggestion?
Cheers

WayneC:
Yes, an update to the AV has given a false positive & you need to contact/submit the report to McAfee

Seen it before with other AV & they correct their software by doing a further update, AV Co's respond better to end users than developers like Hexcode

Paul Hoffmann:
Thanks, I will get in touch with McAfee.

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