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Unable to install GS-911Downloader-1806.1, Win7 & Win10

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Essnowyt:
Hello,

Just got a GS911 Wifi to help with servicing my 2015RT.  I installed the GS911Wifi Utility V1702.1 program and registered my unit.  Next, I went to install the main program from the GS-911Downloader-1806.1.  Both of my computers have not completed the install.  The install barely starts and then nothing happens.  This last attempt Windows identified that the, "GS911- Downloader" has stopped working." 

Computer 1: Laptop I7 gen8 Win10 Bit-defender
Computer 2: Desktop I7 gen6 Win7 Bit-defender

I'm not sure what is preventing the install.  Hex, where do I start to get this corrected?

Thank you,

WayneC:
Sounds odd, I would first try running the installer as Administrator, if that does not work, lodge a support ticket with Hexcode

https://www.hexcode.co.za/contact-us-1

JWMcDonald:
For what it's worth:

My IT guy terminated BitDefender (on Windows 10 platform) and that seemed to be the obstacle to successful install of Downloader.

Mornay:

--- Quote from: Essnowyt on August 21, 2018, 02:48:36 AM ---Hello,

Just got a GS911 Wifi to help with servicing my 2015RT.  I installed the GS911Wifi Utility V1702.1 program and registered my unit.  Next, I went to install the main program from the GS-911Downloader-1806.1.  Both of my computers have not completed the install.  The install barely starts and then nothing happens.  This last attempt Windows identified that the, "GS911- Downloader" has stopped working." 

Computer 1: Laptop I7 gen8 Win10 Bit-defender
Computer 2: Desktop I7 gen6 Win7 Bit-defender

I'm not sure what is preventing the install.  Hex, where do I start to get this corrected?

Thank you,

--- End quote ---

Definitely BitDefender. Either adding an explicit exception for the software of disabling the anti virus completely should let the Downloader run.

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