General Category > General Discussion
annual update fees
Benno:
hi HEXCODE team!
Love your product! have had one since the very beginning!
mailed you some years ago to ask about the annual update fees and I recall you saying you might introduce it when you introduce a new product. Well, this was probably in '08 or '09 when I asked, and now you are close to releasing a new product and was wondering what the state of this was?
I did search you FAQ's and found this one:
http://www.hexcode.co.za/products/gs-911/support/faq/what-do-upgrades-cost
where you state that when you will introduce this, the absolute maximum that you would ever exceed would be $49 for the Enthusiasts and $99 for a Pro. Is this still the case?
Personally, I'm not against this, I just thought about it this morning and thought I would ask. As a matter of fact I don't know how you guys have managed to bring out all those updates without charging us for them, and I for one would not mind a small fee to support your development efforts!
Kudos and greetings
Benno
Haakon:
Just guessing- (I am sure Cobus or Stephan will answer)
We have had free updates for a very long time now :-)
If Hexcode ask for a moderate fee for updates I personally do not mind at all.
Few if any companies give lifetime updates- some do, but the updates slow down and stop :-)
I am happy with my GS911 as it is now and do not need more updates- I think?
(yes, my bike IS old and outdated)
IF there was a way to use the GS911 to flash the EPROM I would hapilly pay a LOT for THAT update :-)
Haakon
bikecrazy5:
agreed gs 911 is a brilliant product and outstanding support
thanx hex team
Eaton:
+1
I don't mind paying for a good product. HexCode has many updates a year and great support. I'll start paying tomorrow if it keeps the product as great as it is!
What am I willing to pay? There price suggestions seem fair. I have a number of mobile apps in the 20 - 50 buck range but then realized that the HexCode product is a very niche space and I bet they have a fraction of the customers that these mobile apps have!
I say Go on and sign me up!
(I would love flashing my '09 R1200gs also :P )
TheEaton
StephanT:
sorry guys, been traveling and that got the best of me...
Yes, many people have asked us how we have managed to keep up this level of development and support without any recurring income... The fact is that the BMW motorcycle market is pretty small, and even as our market share grows, so does the support load... and everything else around it...
I think the details around how we would do it are explained well in the example of the post I made right in the beginning of GS-911:
http://www.hexcode.co.za/products/gs-911/support/faq/what-do-upgrades-cost
However, the cost has not been decided yet... the question is what is fair and good value at the same time? ...let's make this somewhat of a discussion and get your feedback too!
That said, there is so much more we are in the process of doing, from the new GS-911wifi development (few people know that that's been an active project for since the beginning of 2010), to an online access to your bike's history (keeping log of the fault codes etc.) so you can go back and reference it...
Anyway, those of you who have been long time GS-911 customers, know that we are fair and only strive to better the product and its functionality, as well as our commitment to the product. And thus I would appreciate your feedback!
best
Stephan
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