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ERROR data

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pencile:
Not sure if this is the right place to post this..  But here goes:
 I am a newbie here and I just tried to connect my GS911 to my 2014 1200RT.  Followed the instructions and got the device to connect from usb and find the wifi all good.  I then moved the gs911 to the bike and connected.  it beeped and all indications seems to say its connected.  I then went and connected to the web site and choose the R1200rt for my BMW.  it then gave me a list of things to choose from. I tried to get any kind of read from anything and the only thing it returns is an error.   Could not retrieve data from interface.  status did not change with time.  can anyone tell me what I am dong wrong?  Thanks

pencile:
update.. I think I was using the wrong version 1707.1 instead of .2.  Still not sure how to hook this thing up.  Does the gs911, once connected to the bike,  need to be also connected to a laptop via usb?  or do I talk to the gs911 via wifi at that point?

GS Jim:
Hello Pencile, yes plug the GS 911 (wifi?) in to the laptop with supplied cable. With a smart phone you can also perform diagnostics via wifi when you have the app.

pencile:
Will the laptop need to be connected to the internet as well?

GS Jim:
Yes, The software runs from the hexcode site when using a PC but the app runs wifi from phone to GS911

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