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Unable to reset service reminders on 2017 R1200RT (ECU not correct for this mot)

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kellenbenz:
I have a 2017 R1200RT that just turned 6000 miles. I am using the GS911WiFi but not in the wifi mode....USB to my laptop. I also have the ODB2 cable for the EU4 needs.

When I try to reset the reminders I get an error message that the Engine controller is not correct for this bike. This is a new bike with no modifications.

Are we not going to be able to reset the service on the 2017 RTs?

Any help would be appreciated.

Ron

WayneC:
Firstly is the WiFi firmware up to date and the PC App the latest version ?, if yes to both of the above lodge a support ticket with Hexcode, it is likely a further update is needed in the GS911 App

kellenbenz:
Yes the firmware is up to date and the latest software version is installed. When the error message came up, It had me send a log file in. I hope that will start a ticket on the problem.

Thanks,

Ron

WayneC:
Lodge a support ticket as well, there have been some firmware updates on the K001 models so further updates to GS911 PC App will be coming

kellenbenz:
I finally found the link to the help desk and will send it there.

Thank you,

Ron

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