Sorry about that, it's a model 40067208 from 2008. I'm on an ASUS laptop using windows 10. I tried restarting the laptop, no diff!
I uninstalled the driver as mentioned on Hexcode, then started the downloader utility, then connected the GS-911, still no go. Same error! I wonder if the laptop is installing the wrong driver? This is where I get lost! I'm powering up my old blackberry to see if the mobile version works when it's connected to my 2008 R1200GS ADV. If that doesn't work then I'm at a loss.