General Category > General Discussion
Help - is its bricked?
NOVA20176:
I am a new user, only second time using my GS911Wifi. Thankfully, my K1600GTL has been running well and I have not used the device since resetting the maintenance reminders last year.
I opened the utility and performed the software updates on the utility. Another click of Update told me the firmware needed to be updated, and 3 updates succesfully installed.
I then connected the module to my bike, started the bike, and did an autoscan. A few error codes on the bike that I was planning to investigate further came up and I attempted to use the email feature to get a copy of the report. No dice.
I then saw another indication that an update was required. I tried it and that was when things went wrong....
Initially it seemed to be working then I got stuck with some network error, and it kept up, would not reconnect.
I shut down the bike, removed the GS911 and tried connecting it to the PC again with the USB cord. Now I don't get any reaction from the GS911, no lights, no beeps, and the utility says it can't find the device.
Any advice would be greatly appreciated!
WayneC:
It does sound like the last update may not have completed fully, I would suggest you log a support ticket with Hexcode, support@hexcode.co.za
NOVA20176:
--- Quote from: WayneC on February 27, 2017, 04:07:37 PM ---It does sound like the last update may not have completed fully, I would suggest you log a support ticket with Hexcode, support@hexcode.co.za
--- End quote ---
Thanks, I did that after posting. Not sure if an error completing the update would cause it to have no lights or response - but I will see what the support people say and post something to provide closure on this thread.
Sent from my XT1585 using Tapatalk
NOVA20176:
Just wanted to provide an update for the forum. I received great support and a replacement interface. The hardware did fail and the company wanted the unit back to evaluate what happened. Exactly what I would do if I were in their position. They made the exchange easy and I am very happy with the customer support provided!
;
--- Quote from: NOVA20176 on February 26, 2017, 07:16:05 PM ---I am a new user, only second time using my GS911Wifi. Thankfully, my K1600GTL has been running well and I have not used the device since resetting the maintenance reminders last year.
I opened the utility and performed the software updates on the utility. Another click of Update told me the firmware needed to be updated, and 3 updates succesfully installed.
I then connected the module to my bike, started the bike, and did an autoscan. A few error codes on the bike that I was planning to investigate further came up and I attempted to use the email feature to get a copy of the report. No dice.
I then saw another indication that an update was required. I tried it and that was when things went wrong....
Initially it seemed to be working then I got stuck with some network error, and it kept up, would not reconnect.
I shut down the bike, removed the GS911 and tried connecting it to the PC again with the USB cord. Now I don't get any reaction from the GS911, no lights, no beeps, and the utility says it can't find the device.
Any advice would be greatly appreciated!
--- End quote ---
WayneC:
Pleased to hear the problem is resolved and you are happy with the support you received from Hexcode
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