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GS1200 2008 ESA calibration failure after Showa rear shock replacement with WP

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ivanp:
Hi,

I am trying to do ESA calibration after rear Showa shock (GS1200 2008) replacement with WP(GS1200 2011).
The error seen by GS911 is 41768 - Rear ESA sensor malfunction.
My existent Showa ESA has hall sensor - same as the WP one. According to BMW the parts are completely compatible.
The WP is SH - 9k km but seller is trust-able and he said that it was tested before shipping and it worked fine.
While I have tried to do the calibration so many times I had the bellow behavior:
Once or twice it happens - when pressing the "calibrate rear or front ESA" the WP ESA is doing a full travel from minimum to max and recognize all the position - over 2000. But when i am trying to change the settings of the ESA from the bike - when i am pressing long the ESA button - no change on the dashboard like other settings are unavailable.
I cant reproduce this again even if tried SO many times.

Most of the times now - when pressing calibrate FRONT suspension – operation is performed in the front ESA (I can see and hear ESA noise) but an error message is thrown: "Error in FRONT esa sensor." - this message makes me to think that maybe there is a bug in GS911 software. When I am pressing Calibrate REAR suspension - there is no action performed but a wrong error message is shown "Error in FRONT esa sensor".
Couple of times it happens that another error message was shown - something like minimum position cant be reached.
I have opened a ticket with GS911 team but the message was to try with a BMW dealer.
Attached are some documentation with details -  picture and GS911 report with Showa and with ESA fitted.

Now I need your help and experience - Did any of you faced this behavior?
Are there some suggestions to try before to visit a BMW dealer?

Thank you,
Paul

WayneC:
Which GS911 and which software version are you using ?

ivanp:
Hi,
It is GS911 wifi with latest software:
AutoScan Report
GS-911 version: 1603.1 Datapack version: 4.1
Serial Number: GS1 004 070
Firmware version: 0.247-0.137 Datapack version: 0.124
Date: 6/23/2016 Time: 7:15:06 PM

thanks,
paul

WayneC:
OK, thanks Paul, nice new WiFi unit, when attempting the calibration were you using the WiFi interface and Cloud Services or were you using the PC application ?. There could be a difference in the result between the two

I would expect however that it would be appropriate to lodge a support ticket with Hexcode, I cant recall seeing anyone attempt calibration with a WP unit

ivanp:
Hi Wayne,
I have tried both ways (over wifi connection and over USB cable) but same result.
I have tried also using GS Adventure model from GS911 interface but again same result.
Indeed a ticket was logged with GS911 team but somehow the first attempt was to direct me to BMW dealer.
I am waiting for their final resolution and after will find a dealer in my area.

Thank you for your help,
paul

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