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Author Topic: Website down? Cannot register device or download software  (Read 18740 times)

EJR

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Website down? Cannot register device or download software
« on: May 14, 2016, 05:28:15 PM »
Is this an on-going issue? Or is it just on my end?

EJR
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TonS

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Re: Website down? Cannot register device or download software
« Reply #1 on: May 14, 2016, 07:17:03 PM »
Same issue here. Got the GS-911 this morning and unable to download software. ....And now we wait ??  :-[
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WayneC

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Re: Website down? Cannot register device or download software
« Reply #2 on: May 15, 2016, 02:55:18 AM »
Just checked and had no trouble with a download
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EJR

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Re: Website down? Cannot register device or download software
« Reply #3 on: May 15, 2016, 03:33:35 AM »
I was able to get the software.... the site came back up. But now its not registering my device. I click "device registration" in the software.... and it just says continues to load without ever asking me for information to send an email to
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WayneC

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Re: Website down? Cannot register device or download software
« Reply #4 on: May 15, 2016, 03:43:19 AM »
Interesting, their web system has been very reliable over the time I have doing beta testing, they have only had 2 outages I can recall but it does sound like there is a problem there right now at least on the device registration. Get your software etc set up, it is about 3.30am there now so a few hours before they are on deck to take a look
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TonS

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Re: Website down? Cannot register device or download software
« Reply #5 on: May 15, 2016, 07:59:57 AM »
Again same experience here. Able to load and execute the downloader, but after running it, "WAITING FOR UPGRADES.HEXCODE.CO.SA.............." forever.  :-[  No registration either. So since I'm new here with a false start,  I cannot really confirm the server is running reliably. Got a $300 yellow/orange paper weight sitting on my desk.
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EJR

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Re: Website down? Cannot register device or download software
« Reply #6 on: May 15, 2016, 03:35:16 PM »
Same here... bought the $400 wifi unit and i cant do anything with it. Not happy so far
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ihosc

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Re: Website down? Cannot register device or download software
« Reply #7 on: May 16, 2016, 04:55:34 AM »
the WIFI unit just arrived in the mail box this morning. Not able to register the unit and download the software. Been checking on the site several times and no go...Not happy at all..
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WayneC

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Re: Website down? Cannot register device or download software
« Reply #8 on: May 16, 2016, 04:58:59 AM »
Hexcode will be on deck in a few hours and I am sure the problem will be resolved very quickly
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TonS

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Re: Website down? Cannot register device or download software
« Reply #9 on: May 16, 2016, 10:13:50 AM »
OK, good news. The Hexcom server came up this morning. Was able to register and flash the firmware. Got it connected to the bike and worked as advertised. Regards.
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Francois Cilliers

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Re: Website down? Cannot register device or download software
« Reply #10 on: May 16, 2016, 12:17:43 PM »
Hi guys. We are very sorry about this issue. This past weekend we had a server outage that is unrelated to the previous one we had in April. I have posted a notice about it here: http://forum.hexcode.co.za/forum/index.php/topic,1118.0.html
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