Author Topic: Can't reset service reminder on 2016 R1200RS  (Read 43992 times)

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #30 on: September 22, 2016, 07:21:57 PM »
Crickets
Lee
2016 R1200RS

fredaroony

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #31 on: September 24, 2016, 12:10:13 AM »
Crickets

This has been my experience too....

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #32 on: September 24, 2016, 04:51:19 PM »
Lee
2016 R1200RS

fredaroony

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #33 on: September 25, 2016, 08:42:15 AM »
Crickets

This has been my experience too....

Do you also have a R1200RS?

No I have a 2016 GS and logged a case with them because the fault was unknown. They told me they needed to debug the software then never heard anything back

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #34 on: September 25, 2016, 02:59:48 PM »
They were very helpful to start with, but it appears they have given up.
They need a instrument cluster before they can figure out the problem with the R1200RS and that will not be easy to obtain.
It's been 5 months.
Lee
2016 R1200RS

WayneC

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #35 on: September 25, 2016, 03:41:02 PM »
They were very helpful to start with, but it appears they have given up.
Sorry but blindly making assumptions that they have given up is not helpful or appropriate, what would be appropriate is to make an enquiry on the support email and ask how the resolution is progressing since you logged a fault with Hexcode. There are updates and fixes re 2016 model and other models under test at the moment and I would not be surprised if this problem was in the updates but I did not see it specifically mentioned

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #36 on: September 25, 2016, 04:29:20 PM »
There are updates and fixes re 2016 model and other models under test at the moment and I would not be surprised if this problem was in the updates but I did not see it specifically mentioned

The fix was not in the last update.
I sent a email to hexcode again this morning asking if any progress has been made.
Lee
2016 R1200RS

WayneC

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #37 on: September 25, 2016, 04:33:27 PM »
The fix was not in the last update.
I sent a email to hexcode again this morning asking if any progress has been made.

OK, good, sorry to be grumpy but asking Hexcode is better than idle chatter, I have also enquired

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #38 on: September 25, 2016, 06:27:07 PM »
The fix was not in the last update.
I sent a email to hexcode again this morning asking if any progress has been made.

OK, good, sorry to be grumpy but asking Hexcode is better than idle chatter, I have also enquired

Since other R1200RS owners are having the same problem, I hope one of the Hexcode staff will also answer here.
Lee
2016 R1200RS

Francois Cilliers

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #39 on: September 26, 2016, 03:01:03 PM »
Hi guys

I am responsible for fixing this issue, and I want to assure you that we have definitely not forgotten about it. We recognise that this is the most useful function to most users, and we also want to get it fixed as soon as possible. However, without having access to an XKOMBI53 cluster controller, it is not straight-forward to diagnose the problem and implement a solution. It appears that the new R1200R bikes have the same controller and are also affected. These models are relatively speaking very new, and so far it has proved difficult to get access to such a controller. We regret that this process is taking so long, but please understand that this is one of many improvements and queries that currently require our attention. This also makes it hard to respond to all queries in a timely manner.

We are about to release a new version of the software, but unfortunately it will not include a fix for this issue yet. Your patience is greatly appreciated, and I shall post an update here when we have better news.

Lee, I have received your latest query on your support ticket, and will respond to that separately.

Thanks :)

Francois Cilliers

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #40 on: September 26, 2016, 03:05:55 PM »
I hope Hexcode address this as the GS-911 provides precious little functionality other than resetting the service reminders, and doing so with intervals of your choosing. At best it is a read-only device for error codes otherwise and a questionable value proposition.

Hi RandyL, are you sure about that? Haven't you explored any of the other functions that the GS-911 provides for your bike? We do spend a lot of effort to provide a substantial set of useful functions. I suppose it might not be obvious to recognise their value until something breaks, or you have to replace your tires (with new pressure sensors), or unless you service your own bike. Though, I do know there are many enthusiasts who enjoy logging and analyzing the real-time sensor values while they are riding, for example.

Also note that the GS-911 is not built to only support your bike model, and there are plenty of differences in the protocols that different bike models use. Since the GS-911 takes care of all that complexity, you won't have to worry if you ever decide to get a different model bike, or if you would like to help out a fellow rider with fault finding on their bike.

That being said, I want to repeat that we do recognise the service reminder reset to be the most useful function to most users.

Lee

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #41 on: September 26, 2016, 03:33:49 PM »
Thanks for the update Francois.
Lee
2016 R1200RS

Xradrider

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #42 on: October 13, 2016, 06:34:41 PM »
Having the same problem on a 2015 R1200R.  Get a null error when I try to open the service reminder reset page.  Software is up-to-date. :(

Francois Cilliers

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #43 on: October 14, 2016, 09:24:05 AM »
Having the same problem on a 2015 R1200R.  Get a null error when I try to open the service reminder reset page.  Software is up-to-date. :(

We are aware of this problem in the latest firmware update. It is caused by some unknown network condition that we have not been able to replicate at our office yet. Until we find a solution, there seems to be a work-around that you can try. Go to the engine controller menu for your bike and read the ECU info, then go back to special functions and you should not get the null error again when using the reset service reminder function.

Xradrider

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Re: Can't reset service reminder on 2016 R1200RS
« Reply #44 on: October 14, 2016, 01:47:30 PM »
Thank you for the information.  I was able to reset the service reminder to the factory recommended interval (which I prefer) using the app on my Samsung Galaxy S7.  The PC or iPad options wouldn't work.  Thanks again for the prompt reply.