General Category > General Discussion
Can't reset service reminder on 2016 R1200RS
Lee:
Hexcode is still working on my problem without any luck.
Lee:
I received a email from Hexcode this morning and it looks like I have a bad unit and needs to be replaced.
They said the SD card failed.
Lee:
Hexcode and Twisted Throttle have been great with customer service.
Hexcode contacted Twisted Throttle first thing this morning to let them know I needed a replacement.
Early this morning I had several emails from Twisted Throttle and Genny. One email had a FedEx return label and they said they would overnight a new unit so I could take it on our trip tomorrow.
I emailed back that I did not have a FedEx office in our town or nearby. Pretty soon I get a phone call from Genny to get everything sorted out.
I decided to not have the new unit overnighted and have them ship it so it will arrive about the time we return home.
WayneC:
Good to hear Lee, thanks for letting us know it is the level of customer service I have seen from Hexcode and the resellers in the past, a pleasure to see
RandyL:
I just went to reset my service reminder on my R1200RS and had exactly the same problem. I just sent an e-mail to Hexcode with a screen dump of the error message. I find it hard to believe my unit is defective too, I suspect something the software in the unit. My s/n is 182 and I think that is a relatively early unit, what was your s/n?
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