Got this back from the help desk below*. My comments (a) Kind of looks like Win 10 is timing out the HEX server connection during firmware updates. Sounds to me like that would corrupt the unit. I though the safe best practice from 20 years ago was (1) download the file (2) verify the file, (3) check for virus, and (4) then run the file.
(b) I also tried to server URL given and got the message the Certificate was invalid" warning. After hitting the continue option, the page did load. same message with IE and FF browsers.
(c) All the log files about a dozen were set to help the HEX root cause analysis for the software.
(d) The GS911 USB/Bluetooth is on its way back the BeemerShop for hardware analysis.
Don't Give Up The Ship!
*Help desk Progress:
"...am still looking into the crash problem, but from the logs I see that the application is sometimes unable to find the update server for a required firmware update. There have been some successful connections to our update server from your machine, though. After my machine recently upgraded to Windows 10, I have experienced that the cable network connection stops working sporadically, and had to switch to a Wi-Fi network for now, which seems stable. Do you perhaps see similar failures for your network connection?
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| To test the connection to our update server, you can paste this link in your web browser and see if the page loads correctly:
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https://upgrades.hexcode.co.za/upgrades/"
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