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Author Topic: Can't install software  (Read 164 times)

shaneclark

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Can't install software
« on: October 29, 2024, 03:24:13 PM »
Hi all, I just received my GS911 in the mail! I managed to register it and i was redirected to the software download page, I downloaded the software (both regular and beta), but when trying to install on win xp, i get the following error : NCIS ERROR - error launching installer!
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WayneC

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Re: Can't install software
« Reply #1 on: Today at 01:55:24 AM »
The GS911 Diagnostics Application will need Win7 or later to install
« Last Edit: Today at 08:14:22 AM by WayneC »
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gustycrown

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Re: Can't install software
« Reply #2 on: Today at 06:26:34 AM »
NCIS errors usually indicate a problem with the installer. Make sure you are running the installer as an administrator. Check that you have the latest version of Java installed, as this may be required. Try running the installer in Windows XP compatibility mode. If the problem persists, consider contacting support for further assistance.
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