Author Topic: ezCAN GEN II failure  (Read 5155 times)

oplemieux

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ezCAN GEN II failure
« on: November 05, 2022, 05:48:34 PM »
ezCAN Gen II failed, LED light was off, I checked the fuse, the fuse was okay, removed the device from the bike and bench-tested, and the same result no LED light.

Purchased a replacement from MOTO MOTO in Canada, and the price was considerably more than the last time I purchased one.

Ruan

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Re: ezCAN GEN II failure
« Reply #1 on: December 07, 2022, 01:30:38 PM »
Hi Oplemieux

As discussed in your support ticket, we've authorized your replacement, please feel free to let me know if you have any troubles.

Kind regards
Ruan

Nish

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Re: ezCAN GEN II failure
« Reply #2 on: January 31, 2023, 02:52:15 PM »
Hi Ruan,
Would it be possible to PM me the procedure to follow to report a unit that is not working?
Apologies to hijack the post.

Ruan

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Re: ezCAN GEN II failure
« Reply #3 on: January 31, 2023, 03:09:00 PM »
Hi Nish

No problem, I'll put it here so that guys searching can follow the correct steps - simply send through an email to support@hexezcan.com with the details of your problem and we can run through our standard troubleshooting guide - remember to include the following:
- Your serial number.
- The device config file, this is available from the drop down menu > export. Simply save and attach the file.
- Any info on what has been done and what those results were.

Kind regards
Ruan

Nish

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Re: ezCAN GEN II failure
« Reply #4 on: January 31, 2023, 03:27:22 PM »
Thank you for the quick reply. :)
I have already sent a service Ticket #41430621 - as I was not expecting a quick reply.
I will get the additional info this evening and send it through.
Regards
John
« Last Edit: February 02, 2023, 10:58:53 AM by Nish »

Nish

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Re: ezCAN GEN II failure
« Reply #5 on: February 03, 2023, 01:23:30 PM »
Glad to report my issue was resolved.
Thank you to Jan and Ruan.
Your customer service is excellent - well done.