Anyone using iOS 10.2.1 to connect to GS-911?

[Dr. Greg]

I've tracked down my problem to iOS 10.2.1

My wife's old iPad (running iOS 9.3.5) connects just fine.  But none of our Apple mobile devices running iOS 10.2 will connect.  Curse you, Apple!

Is anyone using iOS 10.2 to communicate with GS-911?  I've tried everything.  Surely I must not be the only one with this problem...

--Doc

[WayneC]

Lodge a support ticket with Hexcode, I am sure they will get to the bottom of it quickly

[GS Jim]

Whats up Doc
 So I used my wives iphone SE, 10.2.1 and did a autoscan on my 15 r12gs and it worked no problem, (no faults) then played around on a random controller and everything seems to work ok for me. I also did the same thing on my old beater iphone 4, 7.1.2 and same results.

[Dr. Greg]

Yes, I am in touch with Hex; actually that's the first place I went...they try their best, but I doubt they can solve my problem.

And thanks, GS Jim, I think the problem is the COMBINATION of iOS 10.2.1 and my iPhone 5S.  Phone too old, iOS too new.  I can't change the OS (can't downgrade, at least not easily), and I don't wanna buy a new phone.

So I guess I'm just stuck.

--Doc

[GS Jim]

I'm not the best at these things but it seems that 10.2.1 works and my old i4 also works so I don't see why the 5s shouldn't. They are still a current phone and are still being supported. Are you sure you are not missing something? Can you post a screen shot or something that you are getting? do other functions work?

[WayneC]

Yes, I am in touch with Hex; actually that's the first place I went...they try their best, but I doubt they can solve my problem.

Pleased you lodged a support ticket, I would not be so negative, Hexcode use Apple systems/devices so they are well placed to resolve any problems

[Dr. Greg]

I'm not the best at these things but it seems that 10.2.1 works and my old i4 also works so I don't see why the 5s shouldn't. They are still a current phone and are still being supported. Are you sure you are not missing something? Can you post a screen shot or something that you are getting? do other functions work?

Don't know how to post a screen shot from my iPhone here.  The GS-911 app does state that it IS connected to the WiFi network, and when I go to "Series" to select the R1200GS Adventure...that seems to work just fine.  I assume that when you select the model, the GS-911 WiFi is communicating with the bike (maybe not?)

Anyway, after that, NO other functions return anything.  When I query ANY function, I get the following message:

Error: Couldn't get data for function (,Code:0)

That has happened with my iPhone, iPad (also iOS 10.2.1), and MacBook Pro (using Safari browser).  My wife's iPad (running iOS 9.3.5) works just fine, as does my PC laptop via USB cable.

And everything used to work just fine with all those mobile devices.  I'm trying not to be negative, but the last message from HEX was "we'll let you know when we have an update for the App."  Doesn't sound like a quick fix.

I do appreciate all the input from you folks.

[GS Jim]

Well it looks like you can update your IOS to 10.3 now. Give that a try and see if anything changes, but as I said before my SE with 10.2.1 worked.

[Dr. Greg]

Well it looks like you can update your IOS to 10.3 now. Give that a try and see if anything changes, but as I said before my SE with 10.2.1 worked.

I saw that, but...in the meantime I SOLVED MY PROBLEM!  My GS-911 needed a firmware update.  Stupid me; I'm somewhat embarrassed.  Now everything works.

Thanks to ALL on this forum who contributed.  I'm very grateful for your suggestions.

[GS Jim]

Glad its good now, my iphone was doing weird things the other day and a simple restart fixed it. So a lesson to us all, updates, restarts, reboots, reinstalls, you just never know, these electronic things can be fickle at times.