GS-911 User Forum

General Category => Technical => Common trouble codes or issues with known solutions => Topic started by: Chris Mc on January 09, 2018, 09:53:08 PM

Title: Set up error
Post by: Chris Mc on January 09, 2018, 09:53:08 PM
Hi going through the set up process on my laptop having opened and followed the instructions of the Download Utility I plug in the GS911 and I get the message:
 
Failed to Communicate with GS 911 Interface
Please check that the Interace and the USB cable is connected 
Time out while reading response (1)

Any Ideas


 
Title: Re: Set up error
Post by: Jughead on January 15, 2018, 07:53:11 AM
Do you have the GS911 connected to the USB interface?
Title: Re: Set up error
Post by: panason1c on January 19, 2018, 02:00:36 PM
Hi going through the set up process on my laptop having opened and followed the instructions of the Download Utility I plug in the GS911 and I get the message:
 
Failed to Communicate with GS 911 Interface
Please check that the Interace and the USB cable is connected 
Time out while reading response (1)

Any Ideas


 

Using Windows 10 will give the same problem
Title: Re: Set up error
Post by: Chris Mc on January 19, 2018, 06:19:10 PM
How come software states it works with versions XP to 10

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Title: Re: Set up error
Post by: GS Jim on January 19, 2018, 10:57:05 PM
I have a XP, Win 7 and Win 10 laptop and all work. What is your OS?