GS-911 User Forum

General Category => GS-911 Mobile => GS-911 Android => Topic started by: atygert on December 31, 2016, 11:53:04 PM

Title: No GS-911 connected on Android 7.1.1
Post by: atygert on December 31, 2016, 11:53:04 PM
I got a new Google Pixel recently.  When I connect to the WiFi on the GS-911 in D2D mode, it showed no devices connected.  I thought this was odd, so I opened a browser to 10.0.0.1.  There was the GS-911 home page.  Next, I tried infrastructure mode and saw the same thing.  I had to find the IP address on my network, but once I did that and entered the IP in a browser, I connected to the GS-911 right away.  Any idea why the connected devices list on the phone keeps showing up empty?

Thanks.
Title: Re: No GS-911 connected on Android 7.1.1
Post by: WayneC on January 01, 2017, 01:46:00 AM
Good question, I would suspect firewall settings on the phone as a first place to start, I would let Hexcode know since the Pixel is so new
Title: Re: No GS-911 connected on Android 7.1.1
Post by: atygert on March 17, 2017, 04:05:12 PM
Revisiting this to see if any others have seen this.  I am getting the attached screen, whether I connect D2D or over wifi.  The attached is for D2D, but connected to WiFi, I see the same screen.  When I open a browser and enter the IP address (10.0.0.1 or the address on my network,) though, I get the HEX front end, so, obviously, there IS a GS911 device connected to the desktop.  Why is it not being discovered?
Title: Re: No GS-911 connected on Android 7.1.1
Post by: atygert on March 17, 2017, 04:30:51 PM
Just heard back from Support on this.  There is an issue with the newer Android version and they are working on a fix.  The ticket is 1451460.  If you have a similar problem, I encourage you to let Hex Support know.
Title: Re: No GS-911 connected on Android 7.1.1
Post by: techi on May 07, 2017, 04:12:35 PM
Running Nougat 7.1.1 on a Oneplus 3 without any issues.

Regards
Techi
Title: Re: No GS-911 connected on Android 7.1.1
Post by: Mornay on May 08, 2017, 11:31:44 AM
The latest update on the Play store (1.0.4) should resolve all Nougat/D2D issues.