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GS-911 Wifi / Re: GS911 adds instead of program
« Last post by frankrca on Today at 04:55:37 AM »I have owned the GS911 since 2017. This seems to be an updated interface now.
November 2023 GS-911 software and firmware available! Details at https://www.hexgs911.com/news/november-2023-software-and-firmware-updates/
Hi Fleabag
Thank you for reaching out. We're going to need a bit more information - can you send through an autoscan here (save the text file and paste the contents here) or send this through to support@hexgs911.com. With the controller information, we'll be able to better determine whether this is something we've already looked at or plan to look at at a later stage.
Kind regards
Ruan
I apologize if this is the wrong blog but I'm having problems and looking for help. Since the most recent update of my GS-911, it will not function when connected to WiFi. I have confirmed the the networks (tried 3 of them) are configured properly and recognized, when connected to a laptop via USB. But at the bike, the tool will not function. It is connected and on a 2.4 GHz network and the light is solid green, with audible confirmations of connectivity. But when trying to use the diagnostic functions of the tool, it finds no device.
Back to the laptop and USB, even with configured networks and verification that the device is on that network, with the laptop and so on, it still does not show up in the device list and so the device diagnostics is grayed out.
I can use the diagnostic app on my laptop with the USB cable and connected to the bike. All works as it should then. But I obviously need the WiFi to work as it did prior to this update.
I've reached out to Support at Hex after working with my distributer with no success. Help?