GS-911 and ezCAN User Forum
General Category => GS-911 => GS-911 Wifi => Topic started by: bud provin on November 03, 2022, 03:16:56 AM
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I have a 10-pin red GS-911. Recently, I discovered that I cannot read codes on bikes that have the 3-pin diagnose connector. I have the adapter to connect to the 3-pin connector. I searched the site and found the "Legacy" software, which I downloaded to my laptop. However, I get the message that I can't use the red unit with that software. What do I need to do?
I have emailed the help desk about this, but they do not respond.
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Hi Bud
I believe Jan has responded to your helpdesk ticket, but just to clarify on this post as well, 3-pin support for the red units was discontinued in 2018. We have since released a 3-pin interface that is designed for the sole purpose of communicating with 3-pin bikes. These are available from some distributors (for the US, I believe Beemershop does stock these). Unfortunately the unit isn't E-Type approved in the EU, so very few distributors stock it in the EU.
Regarding the support response, please note that we are in office from Monday to Friday 08H30 - 17H00 (16H00 on Fridays) GMT + 2.
Kind regards
Ruan
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I never got a response, and I'm displeased that the 3-pin adapter I bought has been rendered obsolete. (I'll admit that it didn't work well anyway.) When I bought my red GS-911, Ted Porter told me that it would do the same things as my yellow one, which I no longer have.