GS-911 User Forum

General Category => GS-911 Mobile => Topic started by: Rom on July 19, 2015, 06:35:07 PM

Title: GS 911 wifi - no connection to wifi nor via d2d
Post by: Rom on July 19, 2015, 06:35:07 PM
Hello,
product is properly registrated using Version 1503.2 german. Connectiion via usb is working. Update check states “You are using the latest version” but for “GS-911 wifi interface: Update available”. But I found no way to update this.
When trying to configure the device I realized that the popup menue (via” Tools -> settings”) is not the same as shown in the quickstart guide.
What do I have to fill in the “wifi address”-field?
When testing the interface it states “Error while writing to socket”.
What am I supposed to do?
Please help!
Title: Re: GS 911 wifi - no connection to wifi nor via d2d
Post by: WayneC on July 20, 2015, 03:16:29 AM
The symptoms you report sound odd enough to warrant lodging a support ticket

The update via WiFi launcher and USB should have updated everything.
Title: Re: GS 911 wifi - no connection to wifi nor via d2d
Post by: Rom on July 20, 2015, 05:19:08 PM
Is there anything i have to do now? and if, how should i proceed?
Title: Re: GS 911 wifi - no connection to wifi nor via d2d
Post by: WayneC on July 20, 2015, 05:36:41 PM
Lodge a support ticket with Hexcode    http://www.hexcode.co.za/contact-us-1

You could also post the pic of the tools settings pop up you think is different, you would normally just enter the WiFi Network Name
Title: Re: GS 911 wifi - no connection to wifi nor via d2d
Post by: Mats@MFT on July 21, 2015, 09:24:17 AM
Hello Rom,

thanks for your contact yesterday - I hope your Wifi set-up is now up and running.

Best wishes
Title: Re: GS 911 wifi - no connection to wifi nor via d2d
Post by: Rom on July 23, 2015, 04:28:20 PM
Hello Mats,

thank you very much for your competent support. Its all set up and running now.