GS-911 and ezCAN User Forum
General Category => GS-911 => Technical => Topic started by: aggieengineer on December 18, 2019, 11:55:32 PM
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I installed the new firmware today, and connected the GS-911 to my K1600GT. As always, it prompts for an AutoScan.
When I perform that function, I get an error message:
Buffer Index Out of Range
I've tried two different laptop PCs, and used both USB and wireless connection as a test.
It is possible to scan for fault codes in the individual systems.
Any idea what is interfering with AutoScan?
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I would suggest lodging a support ticket with Hexcode, https://www.hexcode.co.za/contact-us-1
Out of interest what firmware revision does the "about" screen show
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The version is 1912.1, datapack version 14.50.
I'll take your suggestion and create a support ticket.
Thank you.
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The version is 1912.1, datapack version 14.50.
I'll take your suggestion and create a support ticket.
Thank you.
OK you are referring to the new PC App not the GS911 firmware used in stand alone mode with web browser & cloud, definitely lodge a ticket
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Hi all,
Just keeping this post up to date. I'm in contact with the OP via our helpdesk.
Regards,
Mornay
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I would suggest lodging a support ticket with Hexcode, https://www.hexcode.co.za/contact-us-1
Out of interest what firmware revision does the "about" screen show
The firmware version is 0.254-0.175-0.152
Thanks for the interest. The Hexcode folks will be on vacation for a couple of weeks, as I hope many of us are.
I'll report again in January. Usually a bit cold to ride around here in Texas anyway.
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The firmware version is 0.254-0.175-0.152
Thanks for the interest. The Hexcode folks will be on vacation for a couple of weeks, as I hope many of us are.
I'll report again in January. Usually a bit cold to ride around here in Texas anyway.
Enjoy xmas, I am sure Hexcode will resolve any problem quickly
The opposite here in Sydney today way too hot (40c) & air quality far too low to ride, the car with air con on & recycle air setting was the way to go
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Here is one more clue for the Hexcode engineers.
The AutoScan works normally with my 2008 R1200RT. Still getting the same message on the K1600.
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I also am having the same issue. Updated the software to the latest version and keep on getting the same message.
Sent and email to the help desk
2018 R1200GSA K51
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I've been receiving regular messages from the GS-911 guys, despite it being a holiday. I suspect they will have it figured out soon, so I'm not worried. The information provided in an AutoScan can be retrieved if necessary by scanning the systems individually.
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2018 RT w/current firmware; also getting the error "buffer index out of range" :(
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2017 GS; WiFi GS-911 version with the oblong OBD plug
Just received my 911 yesterday, downloaded the software on my Windows PC, registered the unit then hooked it up to my bike via USB cable.
I was prompted for an Auto Scan which I did. Scan showed an old non-recurring fault with my ignition lock system. I cleared the fault, scanned again and had no faults showing.
I then registered my VIN (it's an Enthusiast version). Shut everything down and reconnected to try again- no problem, system worked as expected. Since the 911 is new to me, I ran through some of the service checks- exhaust flapper, fan, etc and was thrilled with how easy everything seemed to work, put everything away and figured I would tackle the wireless setup today.
Hooked the 911 back up to my bike.this afternoon and the first thing it said was "New Vehicle Detected. Perform and AutoScan for a status overview". I thought that was odd since I had registered the VIN yesterday, but went ahead and ran an AutoScan. The green progress bar seemed to be moving along normally, but went it got to the end, I got a "Buffer index out of range" message. I tried going into individual service tasks and received the same buffer message.
I did manage to get 1 AutoScan via my iPhone which showed my VIN and other registration information but that was after a couple of different attempts.
Before I started all of this today, I did check for updates and there was one that I downloaded.
I will be contacting the help desk, but this is really disappointing for my first experience with this device.
Seems I'm not the only one out there with this issue. Any quick fix advice?
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I would not worry. I've been doing some troubleshooting with the Hexcode folks as time allows. Remember, it's the holiday season. This glitch occurs only when not using the cloud function, hence your results. They'll get it figured out. The GS-911 is a fantastic aid to BMW owners. Don't let one small software problem color your opinion too much. I have found the Hexcode staff to be very responsive, and justifiably proud of their device. I have no doubt that this will be a small and temporary inconvenience.
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I would not worry. I've been doing some troubleshooting with the Hexcode folks as time allows. Remember, it's the holiday season. This glitch occurs only when not using the cloud function, hence your results. They'll get it figured out. The GS-911 is a fantastic aid to BMW owners. Don't let one small software problem color your opinion too much. I have found the Hexcode staff to be very responsive, and justifiably proud of their device. I have no doubt that this will be a small and temporary inconvenience.
Good to know and I hope a fix is forthcoming. It's tough to look at a tool positively after spending $400 and having it break/malfunction on the 2nd use.
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Good to know and I hope a fix is forthcoming. It's tough to look at a tool positively after spending $400 and having it break/malfunction on the 2nd use.
Unfortunately you have purchased & set up just after a new set of firmware & PC App was released, the issue you have affects only a small No of models & it is unusual for an issue to slip through the release process, I am sure Hexcode will resolve it, they support their product very well
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I have been assisting a club member here in the UK using a GS-911 (covered in another post about bike I Levels, answered by Wayne)
After various works and performing autoscans correctly, it was decided to have the bike software updated (I Level was K001-15-07-510).
When he got the bike back the new level was K001-19-11-510.
The reason for this post? Well now using the GS-911 (same GS-911 software as originally used) he gets the 'Buffer index out of range', so it seems to be a problem following the Dealer s/w update.
Mike
In the autoscan report you can see the Dealer did one update in
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I have been assisting a club member here in the UK using a GS-911 (covered in another post about bike I Levels, answered by Wayne)
After various works and performing autoscans correctly, it was decided to have the bike software updated (I Level was K001-15-07-510).
When he got the bike back the new level was K001-19-11-510.
The reason for this post? Well now using the GS-911 (same GS-911 software as originally used) he gets the 'Buffer index out of range', so it seems to be a problem following the Dealer s/w update.
Mike
Thanks for posting the info Mike, I am sure it will be of assistance to Hexcode in resolving the issue
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I just updated the firmware on my GS911 and now I am receiving a ERROR Buffer out of limit. I have several different GS911, so I grabbed an older one and used it on the bike. No Pc issue, no bike issue but it is a GS911 program issue. Hope this helps.
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Hi Millwright,
You may well have a point, but the GS-911 that was used by our club member was not updated in any way, the only change was to the bike software.
Mike
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Plus one for the "Buffer Index Out of Range". I've had my GS911 and 2016 R1200GSA for three years without hiccup. Today I downloaded the December update and the problem surfaced. The GS911 worked perfectly on a 2007 R1200S.
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This issue is with the new firmware. I have had five of the gs911, I currently have two. One was updated one was not. The updated one doesn't work now. The unit worked Monday before the update. I worked on two bikes and reset the trip meter with the unit. I do the update and then the unit is a paper weight for the RT. So I used my older unit, which was not updated with the new firmware and BAM, instant results. I have been using the GS911 since the 3 pin model came out. Tech support is looking into it. I hope so, because the GS911 is used in every BMW shop I know. The old MOSS system was so bulky and now the new ISTA is a pain.
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Hello, I realized using the GS911 with the OBD2 adapter cable, because in other models with the round connector did not present this problem.
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Received a link today from the helpdesk that I downloaded that is supposed to address the buffer limit issue. I've completed the download but have not yet had a chance to test it on my bike.
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Received a link today from the helpdesk that I downloaded that is supposed to address the buffer limit issue. I've completed the download but have not yet had a chance to test it on my bike.
Update- just tested the USB connection on my bike and the update Hexcode provided fixed the problem. All GS 911 functions work properly and I did not get the "Buffer Index Out of Range" error message. This was obviously a firmware issue in my case and the Hexcode folks worked quickly to resolve the issue. Thanks for excellent customer service!
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If you don't mind, please share this link with the rest of us so that we might repair our devices as well!
I've searched the website and not found any updates since the December 2019 release.
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This is what I got from Ruan at Hexcode and it worked for my device. They responded to me overnight with it.
Disclaimers-this may be specific to my device as I had been communicating with them and had sent my logs from the GS 911. I also won't/can't vouch for the security of this link, so user be forewarned.
My advice would be to contact them and let them send you the link, but here goes:
https://s3.eu-central-1.amazonaws.com/assets.hex.co.za/apps/GS-911-1912.2-RC1.exe
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If you don't mind, please share this link with the rest of us so that we might repair our devices as well!
I've searched the website and not found any updates since the December 2019 release.
Did it work?
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Just got the information. Thank you. I'll give it a try this afternoon.
I'm a bit curious as to why the Hexcode folks haven't publicized this. Perhaps a new release is on the way.
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Just got the information. Thank you. I'll give it a try this afternoon.
I'm a bit curious as to why the Hexcode folks haven't publicized this. Perhaps a new release is on the way.
The RC1 in the file name indicates it is Release Candidate 1 & so it was released to you to confirm it works as you are the one's having a problem, posting a link here though I am not sure it was a good idea
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Hence my disclaimer. No discredit to this site, but I personally would not download any update given to me by a stranger.
Perhaps the email sent me with link should have specified that this was a test fix? I'm not familiar with the naming convention definitions.
The above nonwithstanding, I still commend Hexcode for their quick action on this.
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Perhaps it will be best to just give the guys time to finish the update process. The GS-911 is still quite functional if I need it. This is just a small glitch.
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Hi guys, just wanted to keep this ticket up to date.
This problem with the PC app version 1912.1 has been resolved, and has been released publically. You can use our Downloader utility to get the latest version: http://www.hexcode.co.za/products/gs-911/downloads
The new version is 1912.2.
If you have any further issues relating specifically to the Buffer Index message, feel free to contact our support team at support@hexcode.co.za
Regards,
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Awesome job Hexcode- thanks!
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HEXCODE , tanks !
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I just had the chance to download the new software and give it a try. Problem solved!
Having good tools makes motorcycling much more satisfying.
Thank you Mornay!